EV Service Center Lead — Build a World‑Class Team (Equity)

Lucid Motors; Arizona; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Equity program and discretionary cash/

Job summary

Lucid Motors seeks a Service Manager to lead the daily operations of the Lucid Service Center, building a world-class team of advisors, technicians and parts staff. You will drive customer experience excellence while implementing continuous improvement across service operations.

The role requires strong leadership, 10+ years of automotive service experience, and the ability to manage KPI performance, training and HR collaboration in a fast-paced environment.

Qualifications

• Minimum 10 years varied automotive service experience including measuring and holding team accountable for KPI's such as CSI, Repair Completion Time, Days Down, PDI Turnaround.
• Experience managing a team of technicians focusing on selection, development, performance management, engagement and training.
• Exceptional ability to collaborate, motivate, and lead individuals, groups and vendors.
• Verifiable track record of excellence in Customer Service.
• Willingness to assist on repairs on an as-needed basis.
• Strong organization and ability to drive continuous improvement in a fast-moving environment.
• Excellent written and verbal communication skills.
• Ability to build a world-class team from the ground up.
• Ability to analyze and interpret internal reports.
• Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.

Responsibilities

• Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs.
• Performance Management: continually evaluate the performance of each employee and provide feedback to drive results.
• Select, train, and develop employees, ensuring all positions are filled in a timely manner.
• Support, implement and provide follow-up for all training.
• Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships.
• Address any client concerns or complaints quickly and professionally.
• Possess a working knowledge of industry standards, regulations, restrictions, etc. and ensures department compliance.
• Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time.
• Monitor employee work and provide guidance and ongoing training as needed.
• Collaborate with Service Center technicians and assist in repairs of Lucid Motors vehicles.
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution.
• Assist with or perform administrative tasks.
• Resolve people and safety issues in a timely and effective manner, working with HR and appropriate teams.
• Other duties as assigned

Skills

Team leadership

Customer service

KPI management

Staff development

Training

Communication

Problem solving

Travel availability

Education

AA/BS in Automotive Technology or Business Management

Equivalent work experience

Tools

DMS software

MS Office

Job description

Lucid Motors seeks a Service Manager to lead the daily operations of the Lucid Service Center, building a world-class team of advisors, technicians and parts staff. You will drive customer experience excellence while implementing continuous improvement across service operations.

The role requires strong leadership, 10+ years of automotive service experience, and the ability to manage KPI performance, training and HR collaboration in a fast-paced environment.