EV Service Operations Trainer | Automotive Aftermarket

Lucid Motors; Southfield (MI); Hybride; USD 70 000 - 90 000; Plein temps

Résumé du poste

Lucid Motors is seeking a passionate Service Operations Trainer to design and deliver comprehensive training programs for our service technicians, advisors, and managers in a fast-paced EV environment.

The role focuses on developing training materials, standardizing service processes, and enabling field teams to provide exceptional customer service and technical expertise. A strong emphasis on parts management and continuous improvement is required.

Qualifications

• 3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
• Proven experience developing and delivering operational training.
• Experience with parts inventory management and logistics preferred.

Responsabilités

• Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers.
• Create training materials, including manuals, presentations, videos, and e-learning modules.
• Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
• Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
• Identify and address knowledge gaps through continuous feedback and support.
• Develop and maintain a feedback loop with field teams to improve training content and delivery.
• Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes.
• Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures.
• Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.

Connaissances

Presentation skills

Facilitation skills

Communication skills

Teamwork

EV experience

Description du poste

Lucid Motors is seeking a passionate Service Operations Trainer to design and deliver comprehensive training programs for our service technicians, advisors, and managers in a fast-paced EV environment.

The role focuses on developing training materials, standardizing service processes, and enabling field teams to provide exceptional customer service and technical expertise. A strong emphasis on parts management and continuous improvement is required.