EV Service Advisor & Customer Care Specialist

Orange EV; Town of Texas (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Orange EV seeks a Service Advisor to join the Service Team and manage incoming service communications, create work orders, schedule tasks, and support customers through the full lifecycle of service requests.

The role requires strong written and verbal communication, solid organizational and time-management skills, and proficiency with Microsoft Office. Familiarity with Genius ERP and Salesforce is a plus. On-site position supporting customer relationships.

Qualifications

• 2 years of experience in a service advisor role or technical repair background.
• Strong written and verbal communication skills.
• Solid time management abilities.
• Excellent organizational skills in a fast-paced environment.
• Proficiency with Microsoft Office Suite and general computer literacy (email, spreadsheets).
• Familiarity with service management systems (Genius ERP for Sales Orders; Salesforce for Work Orders/Service Ticketing).

Responsibilities

• Handle incoming service requests and customer communication.
• Create Work Orders and check recalls/campaigns.
• Coordinate with Service Supervisor for scheduling and dispatching.
• Open Work Orders for proactive recalls or campaigns and seek next steps.
• Create quotes for service work.
• Manage customer PM schedules in the ticketing system.
• Promote labor and parts sales.
• Close Work Orders after supervisor review and billing details.

Skills

Customer service

Communication skills

Time management

Organizational skills

Microsoft Office

Tools

Genius ERP

Salesforce

Microsoft Excel

Spreadsheets

Job description

Orange EV seeks a Service Advisor to join the Service Team and manage incoming service communications, create work orders, schedule tasks, and support customers through the full lifecycle of service requests.

The role requires strong written and verbal communication, solid organizational and time-management skills, and proficiency with Microsoft Office. Familiarity with Genius ERP and Salesforce is a plus. On-site position supporting customer relationships.