Service Advisor - Texas

Orange EV; Town of Texas (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Orange EV seeks a Service Advisor to join the Service Team and manage incoming service communications, create work orders, schedule tasks, and support customers through the full lifecycle of service requests.

The role requires strong written and verbal communication, solid organizational and time-management skills, and proficiency with Microsoft Office. Familiarity with Genius ERP and Salesforce is a plus. On-site position supporting customer relationships.

Qualifications

• 2 years of experience in a service advisor role or technical repair background.
• Strong written and verbal communication skills.
• Solid time management abilities.
• Excellent organizational skills in a fast-paced environment.
• Proficiency with Microsoft Office Suite and general computer literacy (email, spreadsheets).
• Familiarity with service management systems (Genius ERP for Sales Orders; Salesforce for Work Orders/Service Ticketing).

Responsibilities

• Handle incoming service requests and customer communication.
• Create Work Orders and check recalls/campaigns.
• Coordinate with Service Supervisor for scheduling and dispatching.
• Open Work Orders for proactive recalls or campaigns and seek next steps.
• Create quotes for service work.
• Manage customer PM schedules in the ticketing system.
• Promote labor and parts sales.
• Close Work Orders after supervisor review and billing details.

Skills

Customer service

Communication skills

Time management

Organizational skills

Microsoft Office

Tools

Genius ERP

Salesforce

Microsoft Excel

Spreadsheets

Job description

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

We are searching for a customer-focused and highly organized professional to join the Service Team as a Service Advisor. This position works closely with the Service Supervisor to manage incoming service communication, coordinate work order creation, scheduling, and support customers through the full lifecycle of their service requests. The person in this role would assume the functions below and other items as the company and position advance.

Position Responsibilities

• Incoming Service Requests and Communication
• Create Work Orders (WO) and check for open recalls and campaigns
• Coordinate with Service Supervisor for scheduling and dispatching
• Open Work Orders for proactive Recalls or Campaigns and engage supervisors for next steps
• Create Quotes for service work
• Manage customer PM schedules within our ticketing system
• Promote labor and parts sales
• Complete Work Orders to closure after supervisor review
• Follow up to get PO# or final billing information after repairs and prior to closing Work Orders
• Build relationships with customers

Position Qualifications

• 2 years of relative experience in a service advisor role or technical repair background
• Strong communication skills both written and verbal, relying heavily on email
• Time management
• Strong organizational skills in a fast-paced environment with rapidly shifting priorities
• Microsoft Office Suite proficiency
• Working proficiency with computers, including email and spreadsheets, and the ability to learn a service management system - we use Genius ERP for Sales Orders and Salesforce for Work Orders/Service Ticketing

Ideal Candidates Will Also Have

• Some technical background in Automotive or Class 8 trucks preferred

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity