Service Advisor - Texas

Orange Ev Llc; Town of Texas (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Orange EV in Wisconsin is seeking a Service Advisor to join the Service Team. You will manage incoming service communications, coordinate work orders, and support customers through the full lifecycle of their service requests.

You will create quotes, track preventive maintenance schedules, and work closely with the Service Supervisor to drive on-time completion and customer satisfaction.

Qualifications

• 2 years of service advisor or related technical repair experience.
• Excellent written and verbal communication skills.
• Ability to learn a service management system (ERP/SaaS).

Responsibilities

• Incoming Service Requests and Communication
• Create Work Orders (WO) and check recalls/campaigns
• Coordinate with Service Supervisor for scheduling and dispatching
• Open Work Orders for proactive Recalls or Campaigns and engage supervisors
• Create Quotes for service work
• Manage customer PM schedules within our ticketing system
• Promote labor and parts sales
• Complete Work Orders to closure after supervisor review
• Follow up to obtain PO# or final billing information
• Build relationships with customers

Skills

Service advisor experience

Strong communication

Time management

Organizational skills

Computer literacy

Tools

Genius ERP

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

TX, US

4 days ago Requisition ID: 2002

Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

We are searching for a customer-focused and highly organized professional to join the Service Team as a Service Advisor. This position works closely with the Service Supervisor to manage incoming service communication, coordinate work order creation, scheduling, and support customers through the full lifecycle of their service requests. The person in this role would assume the functions below and other items as the company and position advance.

Position Responsibilities

• Incoming Service Requests and Communication
• Create Work Orders (WO) and check for open recalls and campaigns
• Coordinate with Service Supervisor for scheduling and dispatching
• Open Work Orders for proactive Recalls or Campaigns and engage supervisors for next steps
• Create Quotes for service work
• Manage customer PM schedules within our ticketing system
• Promote labor and parts sales
• Complete Work Orders to closure after supervisor review
• Follow up to get PO# or final billing information after repairs and prior to closing Work Orders
• Build relationships with customers

Position Qualifications

• 2 years of relative experience in a service advisor role or technical repair background
• Strong communication skills both written and verbal, relying heavily on email
• Time management
• Strong organizational skills in a fast-paced environment with rapidly shifting priorities
• Working proficiency with computers, including email and spreadsheets, and the ability to learn a service management system — we use Genius ERP for Sales Orders and Salesforce for Work Orders/Service Ticketing

Ideal Candidates Will Also Have

• Some technical background in Automotive or Class 8 trucks preferred

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity