EV Front Desk & Guest Experience Specialist

Emploive; Costa Mesa, Northern (CA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible / Unlimited PTO

401(k) plan

Competitive hourly pay

Job summary

Ever is seeking a Customer Experience Specialist for our on-site Costa Mesa showroom. You will greet guests, check them in for appointments, and coordinate with EV Consultants to ensure smooth handoffs for sales consultations and vehicle deliveries.

In this role you will manage daily test-drive and delivery schedules, keep the showroom welcoming, handle inquiries, and educate customers on post-sale support including warranty processes.

Qualifications

• 2+ years in a front desk, receptionist, retail, or customer-facing role.
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to multitask in a fast-paced environment.
• Reliable, detail-oriented, and punctual.
• Ability to operate with ownership and minimal supervision.

Responsibilities

• Greet and check in scheduled guests upon arrival for their appointment slots.
• Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups.
• Ensure every guest receives a welcoming, professional, and efficient first impression.
• Manage and maintain the daily schedule for test drives and vehicle deliveries.
• Monitor showroom traffic and proactively communicate with the sales team to minimize wait times.
• Confirm appointments and communicate any delays or changes in real time.
• Facilitate final vehicle key hand-offs during delivery appointments.
• Collect guest feedback on their delivery experience.
• Educate customers on post-sale support via [e-mail], including 90-day warranty processes.
• Set clear expectations for follow-up communications and review requests.
• Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Ensure the 'Coffee Zone' is stocked, clean, and welcoming for guests.
• Answer and route incoming calls, emails, and inquiries.
• Accurately track customer visits, appointments, and handoffs in internal systems.
• Support sales and operations teams with administrative tasks (data entry, paperwork, filing).

Skills

Customer-facing

Communication

Organization

Punctuality

Ownership

Tools

Google Workspace

CRM systems

Scheduling tools

Slack

Job description

Ever is seeking a Customer Experience Specialist for our on-site Costa Mesa showroom. You will greet guests, check them in for appointments, and coordinate with EV Consultants to ensure smooth handoffs for sales consultations and vehicle deliveries.

In this role you will manage daily test-drive and delivery schedules, keep the showroom welcoming, handle inquiries, and educate customers on post-sale support including warranty processes.