EV Field Service Technician — Regional Travel & Training

Orange EV; Pennsylvania; Vor Ort; USD 30.000 - 47.000; Vollzeit

Zusammenfassung

Orange EV is seeking a Field Service Technician to perform on-site service for regional electric vehicles, diagnose and repair issues, and analyze Remote Monitoring System data to identify performance concerns. You will record service activities, collaborate with customers and third‑party providers, and assist with field upgrades or retrofits.

Travel is required for initial training and ongoing service goals.

Qualifikationen

• 1+ years' experience in the automotive or electrical industries.
• High School Diploma; related technical degree preferred.

Aufgaben

• Understand the complete vehicle at a systemic/component level to diagnose and repair.
• Represent Orange EV in the utmost professional manner.
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
• Accurately record all service activity in the service record‑keeping system.
• Communicate with customers and third‑party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing.
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition.
• Support Customer Technicians and Third‑Party Service Providers with ancillary repairs.
• Provide a secure remote location for tools, parts, and other necessary items.
• Deliver Operator and Maintenance training in addition to sales and business development support.
• Travel as required for initial training and to ensure service team goals and customer needs are met.

Kenntnisse

Problem solving

Customer service

Communication

Time management

Teamwork

Ausbildung

High School Diploma

Related technical degree preferred

Tools

MS Office

Excel

Word

TEAMS

Jobbeschreibung

Orange EV is seeking a Field Service Technician to perform on-site service for regional electric vehicles, diagnose and repair issues, and analyze Remote Monitoring System data to identify performance concerns. You will record service activities, collaborate with customers and third‑party providers, and assist with field upgrades or retrofits.

Travel is required for initial training and ongoing service goals.