Customer Experience Specialist

EV Auto; Lehi (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

EV Auto is seeking a customer experience advocate who genuinely loves helping people and thrives in a fast-paced team. You will be the friendly voice guiding customers through their journey into electric vehicles, handling inquiries, solving problems, and keeping interactions positive.

Ideal candidates communicate well, stay organized, and bring a calm, patient attitude even when busy. Prior client-facing experience is valued, and comfort with technology helps you adapt quickly to our systems.

Qualifications

• Stable, reliable personality with good vibes and consistency.
• Clear writing and speaking skills; active listening.
• Highly organized with attention to detail in busy environments.
• Positive and patient demeanor even under pressure.
• Client-facing experience is nice but attitude matters most.
• Comfortable with computers and learning new software systems.
• Bilingual or multilingual skills are a big bonus.

Responsibilities

• Be the first point of contact for customers via phone and text, responding quickly and helpfully.
• Answer questions about EV Auto vehicles, services, and processes; learn as you go.
• Follow up with customers to keep deals moving and nurture relationships.
• Troubleshoot issues and turn frustrated customers into satisfied ones.
• Keep CRM updated and organized; attention to detail matters.
• Spot opportunities to help customers find what they need, sometimes before they know.
• Collaborate with sales and service teams to ensure a seamless experience.
• Share customer feedback to help improve our offerings.

Skills

Reliable and stable

Excellent communicator

Organized and detail-oriented

Patient and positive

Attitude > experience

Tech-savvy and quick learner

Bilingual a bonus

Job description

About the Role

We're looking for someone who genuinely loves people, loves helping, and wants to be part of something exciting. This isn't your typical customer service gig; you'll be the voice of EV Auto, helping customers navigate their journey into electric vehicles, answering questions, solving problems, and making sure every interaction leaves people feeling good.

If you're the kind of person friends describe as "the reliable one", you communicate clearly (written and verbal), you stay calm when things get busy, and you actually enjoy talking to people, please keep reading.

Responsibilities

What You'll Do

• Be the first point of contact for customers via phone and text and respond quickly, warmly, and helpfully
• Answer questions about our vehicles, services, and process (we'll teach you everything)
• Follow up with customers to keep deals moving and relationships strong
• Help troubleshoot issues and turn frustrated customers into happy ones
• Keep our CRM updated and organized (details matter here)
• Spot opportunities to help customers find what they need, even if they didn't know they needed it
• Work closely with our sales and service teams to deliver a seamless experience
• Share feedback from customers so we can keep getting better

Qualifications

What We're Looking For

• Someone stable, reliable, and drama-free (seriously, we like our good vibes)
• Excellent communicator; you write well, speak well, and listen even better
• Very organized and detail-oriented
• Patient and positive, even when things get hectic
• Previous client-facing experience is great, but attitude matters most
• Comfortable with computers, software and learning new systems
• Bilingual or multilingual? Huge bonus.

Additional Information

What You'll Get

A team that works hard, has fun, and actually likes each other. We're building something cool and we want people who want to be part of it, not just clock in and out.

If this sounds like you, let's talk!