EV Driver Support Specialist - Fast Resolutions & Growth

EVgo; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) retirement plan

Uncapped paid time off

Job summary

EVgo is seeking a Customer Operations Specialist in the United States to handle routine driver inquiries across phone, chat, and email channels. You will support EVgo's mission by resolving account, billing, and charging session questions, ensuring timely documentation and first-contact resolution.

The role requires 1+ years in customer service or related fields, with flexibility for a schedule that may include mornings, evenings, weekends, and holidays to support 24/7 operations.

Qualifications

• Minimum 1+ years of related experience, or equivalent work experience or equivalent education/training accepted in lieu of a formal degree.

Responsibilities

• Respond to routine driver inquiries across phone, chat, and email regarding charging sessions, account status, and billing.
• Troubleshoot common charging session and app issues per established procedures and escalate when needed.
• Document case details and resolutions in the CRM system.
• Process routine driver enrollment and account updates within turnaround times.
• Coordinate with internal teams to route inquiries outside standard scope.

Skills

Customer service experience

Call center experience

Flexible schedule

Education

Associate's degree

Tools

Microsoft Excel

Job description

EVgo is seeking a Customer Operations Specialist in the United States to handle routine driver inquiries across phone, chat, and email channels. You will support EVgo's mission by resolving account, billing, and charging session questions, ensuring timely documentation and first-contact resolution.

The role requires 1+ years in customer service or related fields, with flexibility for a schedule that may include mornings, evenings, weekends, and holidays to support 24/7 operations.