Customer Experience Specialist

EV AUto; Bountiful (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

EV Auto is seeking a friendly, dependable team member to join our customer experience team. You will be the voice of EV Auto, guiding customers through their journey with vehicles, answering questions, and solving problems to ensure each interaction leaves customers satisfied.

You’ll thrive if you communicate clearly, stay calm under pressure, and enjoy talking to people. Prior client-facing experience is a plus, and bilingual skills are a bonus.

Qualifications

• Must be reliable, stable and drama-free.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented.
• Patient and positive even in busy times.
• Previous client-facing experience is a plus, attitude matters most.
• Comfortable with computers and learning new systems.
• Bilingual or multilingual is a strong bonus.

Responsibilities

• Be the first point of contact for customers via phone and text and respond quickly, warmly, and helpfully.
• Answer questions about vehicles, services, and process (we'll teach you everything).
• Follow up with customers to keep deals moving and relationships strong.
• Help troubleshoot issues and turn frustrated customers into happy ones.
• Keep our CRM updated and organized (details matter here).
• Spot opportunities to help customers find what they need, even if they didn't know they needed it.
• Work closely with our sales and service teams to deliver a seamless experience.
• Share feedback from customers so we can keep getting better.

Skills

Communication

Customer service

Organization

Patience

Bilingual

Tools

CRM software

Job description

About the Role

We're looking for someone who genuinely loves people, loves helping, and wants to be part of something exciting. This isn't your typical customer service gig; you'll be the voice of EV Auto, helping customers navigate their journey into electric vehicles, answering questions, solving problems, and making sure every interaction leaves people feeling good.

If you're the kind of person friends describe as "the reliable one", you communicate clearly (written and verbal), you stay calm when things get busy, and you actually enjoy talking to people, please keep reading.

Responsibilities

What You'll Do

• Be the first point of contact for customers via phone and text and respond quickly, warmly, and helpfully
• Answer questions about our vehicles, services, and process (we'll teach you everything)
• Follow up with customers to keep deals moving and relationships strong
• Help troubleshoot issues and turn frustrated customers into happy ones
• Keep our CRM updated and organized (details matter here)
• Spot opportunities to help customers find what they need, even if they didn't know they needed it
• Work closely with our sales and service teams to deliver a seamless experience
• Share feedback from customers so we can keep getting better

Qualifications

What We're Looking For

• Someone stable, reliable, and drama-free (seriously, we like our good vibes)
• Excellent communicator; you write well, speak well, and listen even better
• Very organized and detail-oriented
• Patient and positive, even when things get hectic
• Previous client-facing experience is great, but attitude matters most
• Comfortable with computers, software and learning new systems
• Bilingual or multilingual? Huge bonus.

Additional Information

What You'll Get

A team that works hard, has fun, and actually likes each other. We're building something cool and we want people who want to be part of it, not just clock in and out.

If this sounds like you, let's talk!