EV Charging Operations Specialist — AI-Driven Troubleshooting

Volta Charging; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-Term Disability

401(k)

Parental Leave

Job summary

JOLT is hiring an Operations Specialist to troubleshoot hardware, manage key operating systems, and ensure seamless operation of EV charging stations. This role leverages AI tools to optimize daily tasks and service delivery, with strong emphasis on customer satisfaction.

You will coordinate with maintenance contractors, perform pre- and post-install commissioning checks, and partner with cross-functional teams to improve procedures and user experience while supporting green energy goals.

Qualifications

• Bachelor's degree in a technical or engineering field is required.
• 1-3 years of experience with electrical or technical hardware systems is preferred.
• Proven product support experience with remote troubleshooting is advantageous.
• Working proficiency with AI tools (e.g., Claude) to support troubleshooting, documentation, and process improvements.

Responsibilities

• Triage and troubleshoot hardware issues at JOLT EV charging stations.
• Monitor asset performance and remotely troubleshoot faults.
• Raise work orders and coordinate third-party maintenance; ensure timely maintenance.
• Serve as escalation point for customer service; address inquiries related to charging stations.
• Liaise with Network Growth teams for pre-commissioning and commissioning checks.

Skills

Bachelor's degree

1-3 years experience

Remote troubleshooting

AI tools (Claude)

Excellent communication

O&M manuals

Self-learning

Problem-solving

Green energy passion

Education

Bachelor's degree or equivalent in technical/engineering

Tools

Claude AI

Job description

JOLT is hiring an Operations Specialist to troubleshoot hardware, manage key operating systems, and ensure seamless operation of EV charging stations. This role leverages AI tools to optimize daily tasks and service delivery, with strong emphasis on customer satisfaction.

You will coordinate with maintenance contractors, perform pre- and post-install commissioning checks, and partner with cross-functional teams to improve procedures and user experience while supporting green energy goals.