AI-Powered EV Charging Operations Specialist

JOLT; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

JOLT is expanding its US presence with an Operations Specialist responsible for troubleshooting hardware at charging stations, maintaining critical systems, and managing contractor-driven maintenance. The role emphasizes AI-enabled optimization, rapid incident response, and delivering reliable customer experiences across our EV charging network.

Ideal candidates have a technical background, experience with remote diagnostics, and a passion for green energy and transport electrification.

Qualifications

• Bachelor's degree or equivalent in a technical or engineering field.
• 1-3 years of experience with electrical or technical hardware systems.
• Remote troubleshooting experience with product support.
• AI tools proficiency (e.g., Claude) for troubleshooting and reporting.
• Strong communication and contractor management skills.
• Ability to work independently and under pressure.

Responsibilities

• Troubleshoot hardware issues at JOLT EV charging stations and triage faults.
• Monitor key operating systems and remotely troubleshoot issues promptly.
• Manage EV maintenance activities, raise work orders, and supervise contractors.

Skills

Remote troubleshooting

Contractor management

Communication skills

Self-learning

Problem solving

Attention to detail

Green energy passion

Education

Bachelor's degree or equivalent in a technical or engineering field

Tools

Claude AI

Job description

JOLT is expanding its US presence with an Operations Specialist responsible for troubleshooting hardware at charging stations, maintaining critical systems, and managing contractor-driven maintenance. The role emphasizes AI-enabled optimization, rapid incident response, and delivering reliable customer experiences across our EV charging network.

Ideal candidates have a technical background, experience with remote diagnostics, and a passion for green energy and transport electrification.