EV Buying Experience Guide — Start Your Growth Career

Different Technologies Pty Ltd.; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid training

PTO

Job summary

Recharged is seeking an energetic Online Experience Guide to be the first voice customers hear as they navigate the EV buying and selling journey—building genuine relationships over inbound and outbound calls, answering questions, and guiding them toward the right next step. This is an entry level position with room for growth.

You will thrive in a fast-paced startup, stay current with product updates, verify documentation, and deliver professional interactions on every call.

Qualifications

• Experience in customer service, retail or call center preferred.
• Interest in or willingness to learn about electric vehicles.
• Excellent verbal communication and friendly phone presence.
• Comfortable navigating multiple computer systems and learning new tools.
• Strong attention to detail when handling sensitive documentation.

Responsibilities

• Build genuine relationships with customers, guiding them through their EV journey via inbound/outbound calls and chat.
• Adapt to a fast-paced environment and stay updated with product changes.
• Actively listen to customer needs and provide real-time solutions.
• Review and verify customer documentation accurately as part of casework.
• Deliver high-quality, professional interactions on every call.
• Other duties as assigned

Skills

Customer service

EV interest

Verbal communication

Tech-savvy

Attention to detail

Adaptability

English proficiency

Job description

Recharged is seeking an energetic Online Experience Guide to be the first voice customers hear as they navigate the EV buying and selling journey—building genuine relationships over inbound and outbound calls, answering questions, and guiding them toward the right next step. This is an entry level position with room for growth.

You will thrive in a fast-paced startup, stay current with product updates, verify documentation, and deliver professional interactions on every call.