European High-Line Service Advisor | Customer-Driven, Commission

Newport Beach Automotive Group; Irvine (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

Newport Beach Automotive Group is seeking a Service Advisor to act as the primary liaison between customers and technicians, ensuring clear communication and satisfaction throughout service and repair processes. You will determine vehicle needs, prepare repair orders, and manage warranty submissions while keeping customers informed and confident in the service delivered.

The role emphasizes strong customer experience, teamwork with service professionals, and accurate administration.

Qualifications

• High school diploma or equivalent.
• Reynolds and Reynolds experience preferred.
• European high line experience preferred.
• Proven ability to provide exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers to ensure great service experience.
• Greet customers on arrival in a friendly manner.
• Determine vehicle needs based on information, walk-around, inspections and test drives.
• Follow up with clients to advise on repair status and outcomes.
• Prepare repair orders and verify warranty eligibility and documentation.
• Submit warranty claims and audit technicians' time and efficiency.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Tech-savvy

Driver's license

Education

High school diploma or equivalent

Tools

Reynolds and Reynolds

Job description

Newport Beach Automotive Group is seeking a Service Advisor to act as the primary liaison between customers and technicians, ensuring clear communication and satisfaction throughout service and repair processes. You will determine vehicle needs, prepare repair orders, and manage warranty submissions while keeping customers informed and confident in the service delivered.

The role emphasizes strong customer experience, teamwork with service professionals, and accurate administration.