Elite Automotive Service Advisor

Lamborghini Newport Beach; Irvine (CA); Sur place; USD 19 000 - 27 000; Plein temps

Résumé du poste

Newport Beach Automotive Group, LLC is seeking a Service Advisor to be the central communication point for service and repair activities. You will liaise between customers and technicians, explain needed repairs, and set expectations for delivery.

Responsibilities include scheduling, documenting service requests, verifying warranties, processing claims, and ensuring customer satisfaction. Prior experience with Reynolds & Reynolds is a plus; a valid CA license is required.

Qualifications

• High school diploma or equivalent.
• Reynolds and Reynolds experience preferred.
• European Highline experience preferred.
• Proven ability to provide exceptional customer experience.
• Valid in-state driver's license and clean driving record.

Responsabilités

• Set, confirm and prepare for appointments with customers so they have great service experience.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Follow Up with Clients regularly to Advise them on the status of their cars repairs.
• Prepare a written sheet or repair order to accurately describe service requests and manufacturer requirements.
• Verify warranty eligibility.
• Create and monitor job orders, tickets and workshop visits as required by manufacturers.
• Submit extended warranty claims as necessary.
• Audit technicians stories and time.
• Prepare audit and send customer estimates in R&R Advanced Service.
• Gain manufacturers approval for warranty work.
• Prepare and submit paperwork as per manufacturers requirements.
• Schedule sublet work as necessary (Tows, Body Shop, Details).
• Check vehicles for outstanding recalls and campaigns.
• Send CC authorizations and assure vehicles are paid for before releasing to clients.
• Assure completed vehicles and invoice are complete and ready for delivery to client.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.
• Oversees administration of warranty claims (provide BETA, Pictures or other items necessary for claim processing).
• Perform additional tasks as directed by Service and Parts Director or your immediate supervisor.

Connaissances

Customer service

Communication

Sales

Scheduling

European Highline experience

Formation

High school diploma or equivalent

Outils

Reynolds & Reynolds

Description du poste

Newport Beach Automotive Group, LLC is seeking a Service Advisor to be the central communication point for service and repair activities. You will liaise between customers and technicians, explain needed repairs, and set expectations for delivery.

Responsibilities include scheduling, documenting service requests, verifying warranties, processing claims, and ensuring customer satisfaction. Prior experience with Reynolds & Reynolds is a plus; a valid CA license is required.