European Field Implementation Engineer

Augury; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Augury seeks an Implementation Engineer to travel across Europe, installing hardware and providing hands-on technical support to customers. You will manage field operations, report progress, and keep project records in Salesforce.

This role requires strong communication with clients and internal teams to ensure successful deployments. You are the face of Augury, ensuring customer satisfaction while supporting field activities and product optimization.

Qualifications

• 5-10 years hands-on experience in installing or troubleshooting industrial controls, electromechanical, and wireless systems.
• Comprehensive understanding of rotating equipment operation and design.
• Experience in industrial environments and safe work practices.
• Ability to communicate with clients and internal stakeholders clearly.
• Customer satisfaction focus; represents Augury professionally.

Responsibilities

• Travel 60-80% of the time throughout Europe.
• Install and implement Augury’s hardware and services with customers.
• Manage admin tasks: service reports, action lists, inventory returns, and material asset lists; use Salesforce and other PM tools.
• Assist in product optimization with reliability systems managers and client partners.
• Support site surveys, maintenance visits, and installations as needed.
• Review weekly/monthly field plans and follow Field Operation guidelines.
• Document events in the CRM accurately and address service escalations.

Skills

Industrial controls

Electromechanical

Wireless systems

Rotating equipment

Customer communication

Tools

Salesforce

Job description

Augury seeks an Implementation Engineer to travel across Europe, installing hardware and providing hands-on technical support to customers. You will manage field operations, report progress, and keep project records in Salesforce.

This role requires strong communication with clients and internal teams to ensure successful deployments. You are the face of Augury, ensuring customer satisfaction while supporting field activities and product optimization.