European Auto Service Writer — Customer-First Specialist

Automed Car Care - 55a6

Los Angeles (CA)

On-site

USD 42,000 - 66,000

Full time

4 days ago

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Job summary

Automed Euro - European Auto Repair in Los Angeles, CA is seeking an experienced Automotive Service Writer to join our team. You will be the bridge between customers and technicians, documenting vehicle issues, preparing repair orders, and communicating status updates to clients.

The ideal candidate has at least 3 years in service writing or advisor roles, strong communication, organization, and a customer-first mindset.

Qualifications

3+ years experience as a service writer, advisor, or similar role in the automotive industry.
Strong knowledge of automotive systems; European vehicles a plus.
Excellent communication and interpersonal skills to build trust with customers.
Outstanding organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Proficiency with computer systems and repair order software.

Responsibilities

Greeting customers and providing a friendly, professional first point of contact.
Listening to customer concerns and accurately documenting vehicle issues and service requests.
Preparing detailed repair orders and ensuring all necessary information is communicated to the technicians.
Providing clear and timely updates to customers about their vehicle’s status.
Advising customers on recommended maintenance and repair services.
Managing schedules and coordinating appointments to keep the workflow running smoothly.
Ensuring a high level of customer satisfaction by addressing questions and concerns promptly.