automotive service writer

Automed Car Care - 55a6; Los Angeles (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Automed Euro - European Auto Repair in Los Angeles, CA is seeking an experienced Automotive Service Writer to join our team. You will be the bridge between customers and technicians, documenting vehicle issues, preparing repair orders, and communicating status updates to clients.

The ideal candidate has at least 3 years in service writing or advisor roles, strong communication, organization, and a customer-first mindset.

Qualifications

• 3+ years experience as a service writer, advisor, or similar role in the automotive industry.
• Strong knowledge of automotive systems; European vehicles a plus.
• Excellent communication and interpersonal skills to build trust with customers.
• Outstanding organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and repair order software.

Responsibilities

• Greeting customers and providing a friendly, professional first point of contact.
• Listening to customer concerns and accurately documenting vehicle issues and service requests.
• Preparing detailed repair orders and ensuring all necessary information is communicated to the technicians.
• Providing clear and timely updates to customers about their vehicle’s status.
• Advising customers on recommended maintenance and repair services.
• Managing schedules and coordinating appointments to keep the workflow running smoothly.
• Ensuring a high level of customer satisfaction by addressing questions and concerns promptly.

Skills

Customer service

Communication

Organization

Multitasking

Tools

Repair order software

Job description

Join Automed Euro as an Automotive Service Writer!

Are you passionate about cars and providing exceptional customer service? Automed Euro - European Auto Repair, located in Los Angeles, CA, is looking for an experienced Automotive Service Writer to join our team. If you have a knack for organization, a love for European vehicles, and a desire to work in a fast-paced, customer-focused environment, we’d love to hear from you!

What You'll Do

As an Automotive Service Writer, you’ll be the bridge between our customers and our skilled technicians. Your responsibilities will include:

• Greeting customers and providing a friendly, professional first point of contact.
• Listening to customer concerns and accurately documenting vehicle issues and service requests.
• Preparing detailed repair orders and ensuring all necessary information is communicated to the technicians.
• Providing clear and timely updates to customers about their vehicle’s status.
• Advising customers on recommended maintenance and repair services.
• Managing schedules and coordinating appointments to keep the workflow running smoothly.
• Ensuring a high level of customer satisfaction by addressing questions and concerns promptly.

What We're Looking For

To excel in this role, you’ll need:

• At least 3 years of experience as a service writer, advisor, or in a similar role within the automotive industry.
• Strong knowledge of automotive systems, particularly European vehicles, is a plus.
• Excellent communication and interpersonal skills to build trust with customers.
• Outstanding organizational skills and attention to detail.
• The ability to multitask and thrive in a fast-paced environment.
• Proficiency with computer systems and repair order software.

Why Join Automed Euro?

At Automed Euro, we pride ourselves on delivering top-notch service to our customers while fostering a collaborative and supportive team environment. We are passionate about European vehicles and are committed to providing expert care for every car that comes through our doors. If you’re looking for a workplace where your skills and expertise will be valued, this is the place for you.