EUC Support Engineer – Trading Floor Tech & AV

Intercontinental Exchange Holdings; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) is seeking a hands-on End User Computing (EUC) specialist in Atlanta to support Windows, Mac, and virtual environments globally.

You will manage user accounts, device enrollment, and productivity tools while ensuring smooth broker and trading floor technology operations. The role requires strong problem-solving skills, collaboration across teams, and experience with AD, Azure, Intune, Exchange Online, and scripting.

Qualifications

• Bachelor’s degree in Computer Science, MIS, CIS or related field.
• Ability to lift 50+ pounds and stand as part of on-site work.
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows/Mac troubleshooting.
• Familiarity with networking (Cisco/Juniper) and scripting (PowerShell).
• Basic understanding of AI-powered productivity tools and analytics.

Responsibilities

• Onboard and train internal and external users in ICE’s environment.
• Support and advance the global corporate computing environment.
• Manage Windows, Mac, and virtual environment hardware/software needs.
• Handle tickets in ServiceNow with escalation and documentation.
• Deploy imaging software for desktops/laptops and VoIP devices.
• Provision AD, Azure, Intune, and Exchange Online; manage users and groups.
• Maintain hardware inventory, mobile support, and file/print/DHCP services.
• Troubleshoot conference room AV and video conferencing systems (Zoom/Teams/Webex).
• Support broker/trading floor tech for NY-based EUC analysts.

Skills

Active Directory

Azure

Intune

Exchange Online

Windows OS

Mac OS

PowerShell

ServiceNow

Cisco Networking

Juniper Networking

Zoom

Teams

Webex

Education

Bachelor's degree in CS/MIS/CIS

Tools

ServiceNow

Imaging software

Job description

Intercontinental Exchange, Inc. (ICE) is seeking a hands-on End User Computing (EUC) specialist in Atlanta to support Windows, Mac, and virtual environments globally.

You will manage user accounts, device enrollment, and productivity tools while ensuring smooth broker and trading floor technology operations. The role requires strong problem-solving skills, collaboration across teams, and experience with AD, Azure, Intune, Exchange Online, and scripting.