Analyst, EUC

Intercontinental Exchange Holdings; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) is seeking a hands-on End User Computing (EUC) specialist in Atlanta to support Windows, Mac, and virtual environments globally.

You will manage user accounts, device enrollment, and productivity tools while ensuring smooth broker and trading floor technology operations. The role requires strong problem-solving skills, collaboration across teams, and experience with AD, Azure, Intune, Exchange Online, and scripting.

Qualifications

• Bachelor’s degree in Computer Science, MIS, CIS or related field.
• Ability to lift 50+ pounds and stand as part of on-site work.
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows/Mac troubleshooting.
• Familiarity with networking (Cisco/Juniper) and scripting (PowerShell).
• Basic understanding of AI-powered productivity tools and analytics.

Responsibilities

• Onboard and train internal and external users in ICE’s environment.
• Support and advance the global corporate computing environment.
• Manage Windows, Mac, and virtual environment hardware/software needs.
• Handle tickets in ServiceNow with escalation and documentation.
• Deploy imaging software for desktops/laptops and VoIP devices.
• Provision AD, Azure, Intune, and Exchange Online; manage users and groups.
• Maintain hardware inventory, mobile support, and file/print/DHCP services.
• Troubleshoot conference room AV and video conferencing systems (Zoom/Teams/Webex).
• Support broker/trading floor tech for NY-based EUC analysts.

Skills

Active Directory

Azure

Intune

Exchange Online

Windows OS

Mac OS

PowerShell

ServiceNow

Cisco Networking

Juniper Networking

Zoom

Teams

Webex

Education

Bachelor's degree in CS/MIS/CIS

Tools

ServiceNow

Imaging software

Job description

Locations: Atlanta, Georgia

Overview

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

Responsibilities

• Onboard and train new internal and external users in ICE’s environment
• Support and advance the global corporate computing environment
• Support hardware, software, and network needs for Windows, Mac, and virtual environments
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
• Deploy hardware and software including desktop and laptop imaging software and VoIP
• Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
• Support broker and trading floor technology (New York based EUC analysts only)

Knowledge and Experience

• Bachelor’s degree in Computer Science, MIS, CIS, or related field
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Experience with networking technology such as Cisco and Juniper
• Experience with Windows OS, Mac OS, and Microsoft Office Suite
• Knowledge of scripting and PowerShell preferred
• Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.

Desirable Skills

• Experience in an exchange, trading facility, or financial services environment
• Strong multitasking, time prioritization, collaborative and communication skills

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.