Desktop EUC Support Specialist - L1

Iron Systems, Inc; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Iron Systems, Inc. is seeking a diligent Desktop Support Specialist to manage and resolve incidents for Windows desktop devices, provide IMAC and desk-side services, and maintain security and standard software across the user base at client sites in Charlotte.

You will work with ITIL-compliant processes, ServiceNow, VPN and remote tools, and coordinate with vendors for hardware replacements, while ensuring high-level VIP support at sites when needed.

Qualifications

• Experience with Windows desktop management and incident resolution.
• Strong familiarity with AD, remote support, and end-user computing (EUC) tools.
• Knowledge of MAC device support and mobile device management is a plus.
• Experience with ITIL-based incident/change/problem management.

Responsibilities

• Manage desktop device incidents through to resolution.
• Oversee IMAC and desk-side support services.
• Handle hardware and software break-fix for laptops and desktops.
• Provide standard hardware/software support and maintenance across the desktop lifecycle.
• Manage desktop configuration, patching, and hardware replacements with vendor spares.
• Analyze service desk data to identify user training needs and automation opportunities.
• Ensure desktop devices are imaged correctly.
• Monitor security profiles and antivirus on all desktop devices.
• Provide VIP desk-side support and be local point of contact when IT is unavailable.

Skills

Windows 7 OS

Active Directory (AD)

MAC devices & tablets support

MS Office & Outlook

Lync/Skype for Business

VPN

Mobile device support

ITIL processes

Spare and buffer stock management

Remote support tools

EUC tools

ServiceNow

Education

Associate degree in electronics

Bachelor's Degree preferred

Tools

ServiceNow

Job description

Iron Systems, Inc. is seeking a diligent Desktop Support Specialist to manage and resolve incidents for Windows desktop devices, provide IMAC and desk-side services, and maintain security and standard software across the user base at client sites in Charlotte.

You will work with ITIL-compliant processes, ServiceNow, VPN and remote tools, and coordinate with vendors for hardware replacements, while ensuring high-level VIP support at sites when needed.