EUC Monitoring Lead: Nexthink & Coordination (NY, 1099)

Axiom Technologies Pty Ltd.; New York (NY); In loco; USD 83.000 - 179.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies is seeking a Monitoring Lead - Detection, Analysis & Coordination to oversee regional EUC monitoring, identify issues early, and coordinate remediation. This onsite role in New York focuses on Nexthink-driven performance analytics and proactive health reporting.

The ideal candidate has strong EUC background, hands-on Nexthink experience, and proven ability to drive root-cause analysis, escalation, and cross-team collaboration to improve end-user experience.

Competenze

• Experience in End-User Computing (EUC) and endpoint monitoring.
• Hands-on Nexthink dashboards, Finder, alerts, and analytics.
• Experience supporting Windows, macOS, and Virtual Desktop Infrastructure (VDI) environments.
• Strong analytical skills, including root cause analysis, pattern recognition, and trend identification.
• Experience with incident management, technical escalations, and proactive remediation.
• Excellent communication, coordination, and problem-solving skills.
• Onsite position based in New York, 1099 Independent Contractor.

Mansioni

• Monitor Nexthink dashboards, alerts, and campaigns throughout the regional shift.
• Identify early warning signs related to CPU, memory, disk utilization, application crashes, and device boot times.
• Perform root cause analysis using Nexthink Finder, device timelines, and behavioral trend analysis.
• Initiate proactive remediation through automation, targeted user actions, and evidence-based escalations.
• Serve as the regional escalation point for the Service Desk and Workplace Technology (WT) Engineering teams.
• Own regional digital employee experience health reports and trend analysis.
• Identify recurring endpoint performance issues and recommend preventive measures.
• Coordinate with relevant technical teams to improve end-user experience and overall device health.

Conoscenze

EUC

Nexthink

Windows

macOS

VDI

Root cause analysis

Incident management

Communication skills

Strumenti

Nexthink Finder

Nexthink dashboards

Descrizione del lavoro

Axiom Technologies is seeking a Monitoring Lead - Detection, Analysis & Coordination to oversee regional EUC monitoring, identify issues early, and coordinate remediation. This onsite role in New York focuses on Nexthink-driven performance analytics and proactive health reporting.

The ideal candidate has strong EUC background, hands-on Nexthink experience, and proven ability to drive root-cause analysis, escalation, and cross-team collaboration to improve end-user experience.