Monitoring Lead – Detection, Analysis & Coordination (Full-Time) – New York, New York

Axiom Technologies

New York (NY)

In loco

USD 83.000 - 179.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Axiom Technologies is seeking a Monitoring Lead - Detection, Analysis & Coordination to oversee regional EUC monitoring, identify issues early, and coordinate remediation. This onsite role in New York focuses on Nexthink-driven performance analytics and proactive health reporting.

The ideal candidate has strong EUC background, hands-on Nexthink experience, and proven ability to drive root-cause analysis, escalation, and cross-team collaboration to improve end-user experience.

Competenze

Experience in End-User Computing (EUC) and endpoint monitoring.
Hands-on Nexthink dashboards, Finder, alerts, and analytics.
Experience supporting Windows, macOS, and Virtual Desktop Infrastructure (VDI) environments.
Strong analytical skills, including root cause analysis, pattern recognition, and trend identification.
Experience with incident management, technical escalations, and proactive remediation.
Excellent communication, coordination, and problem-solving skills.
Onsite position based in New York, 1099 Independent Contractor.

Mansioni

Monitor Nexthink dashboards, alerts, and campaigns throughout the regional shift.
Identify early warning signs related to CPU, memory, disk utilization, application crashes, and device boot times.
Perform root cause analysis using Nexthink Finder, device timelines, and behavioral trend analysis.
Initiate proactive remediation through automation, targeted user actions, and evidence-based escalations.
Serve as the regional escalation point for the Service Desk and Workplace Technology (WT) Engineering teams.
Own regional digital employee experience health reports and trend analysis.
Identify recurring endpoint performance issues and recommend preventive measures.
Coordinate with relevant technical teams to improve end-user experience and overall device health.

Conoscenze

EUC

Nexthink

Windows

macOS

VDI

Root cause analysis

Incident management

Communication skills

Strumenti

Nexthink Finder

Nexthink dashboards

Descrizione del lavoro

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Benefits: No benefits provided

Job Overview

We are looking for a skilled Monitoring Lead - Detection, Analysis & Coordination to oversee regional digital employee experience monitoring, proactively identify potential issues, and coordinate effective remediation.

The ideal candidate will have a strong End-User Computing (EUC) background, hands-on experience with Nexthink, and the ability to analyze endpoint performance data, identify trends, and drive proactive resolution.

Key Responsibilities

Monitor Nexthink dashboards, alerts, and campaigns throughout the regional shift.
Identify early warning signs related to CPU, memory, disk utilization, application crashes, and device boot times.
Perform root cause analysis using Nexthink Finder, device timelines, and behavioral trend analysis.
Initiate proactive remediation through automation, targeted user actions, and evidence-based escalations.
Serve as the regional escalation point for the Service Desk and Workplace Technology (WT) Engineering teams.
Own regional digital employee experience health reports and trend analysis.
Identify recurring endpoint performance issues and recommend preventive measures.
Coordinate with relevant technical teams to improve end-user experience and overall device health.

Required Skills & Qualifications

Strong experience in End-User Computing (EUC) and endpoint monitoring.
Hands-on experience with Nexthink dashboards, Finder, alerts, and analytics.
Experience supporting Windows, macOS, and Virtual Desktop Infrastructure (VDI) environments.
Strong analytical skills, including root cause analysis, pattern recognition, and trend identification.
Experience with incident management, technical escalations, and proactive remediation.
Excellent communication, coordination, and problem-solving skills.
Ability to remain calm under pressure and manage regional operational priorities effectively.
Full-time engagement as a 1099 Independent Contractor.
Onsite position based in New York.
No employee benefits are provided.