Desktop EUC L1

Iron Systems, Inc; Indianapolis (IN); On-site; USD 28,000 - 39,000; Full time

Job summary

Iron Systems, Inc. in Indianapolis seeks an on-site IT Support Technician to deliver hands-on end-user support across desktop, mobile, and peripheral devices in Indianapolis.

You will troubleshoot Windows and Mac environments, manage imaging, backups, and participate in data center tasks, with strong customer-facing communication.

The role requires SLA adherence, the ability to work independently, and professional conduct in a fast‑paced environment.

Qualifications

• Experience using a call logging system.
• Good working knowledge of Windows 7/10 and Office applications.
• Mac support experience would be beneficial.
• Knowledge of mobile devices (Android/iPhone).
• Hardware knowledge: current and legacy PC/laptop components, repair/replacement.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts as directed.
• Hands-on installation and troubleshooting of DC equipment, rack, and cabling.

Responsibilities

• Provide on-site and desk-side support to end users.
• Troubleshoot PC-related problems under guidance.
• Complete incidents within SLA in a pressurized environment.
• Build, configure, and troubleshoot Gold image on PCs/laptops.
• Update tickets daily.
• Support meeting rooms and video conferencing.
• Support printers, scanners, and peripherals.
• Support mobile devices (Android/iPhone).
• Data backup/restoration during incidents.
• DC equipment hands-on support (rack & stack).
• Assist in troubleshooting data center devices as directed.

Skills

Customer-facing

Independent thinking

Relationship building

Professional conduct

Self-motivated

Organized

Vaccinated

Education

CompTIA A+/Network+

Microsoft MCP/MCITP/MCSE

Tools

Call logging system

Windows 7/10 & Office

Mac experience

Mobile devices (Android/iPhone)

SCCM

DC equipment installation/repair

Job description

Key Responsibilities

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure, and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environments and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-user data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective component cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required

• The individual must have good customer-facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts, as identified by CLIENT.
• Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communications are mandatory in English and Local language

Desired Educational Requirements

• Completion of CompTIA certifications—e.g.A+, Network+, etc
• Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc