Information Technology Support Engineer

AVASO Technology Solutions; Memphis (TN); On-site; USD 52,000 - 72,000; Full time

Job summary

AVASO Technology Solutions is seeking an experienced IT Support Engineer to join our Memphis, US team. You will provide Level 2 desktop and user support, manage tickets, and ensure quick resolutions for BAUs, SLAs, and CSAT targets.

You will work with Microsoft Windows environments, Office 365, SharePoint, and AD, coordinate with backend teams and external vendors, and contribute to Runbooks and SOPs for the global team.

Qualifications

• 4+ years of IT support experience in a corporate environment.
• Strong knowledge of Windows OS, Office 365 and SharePoint.
• Experience with ServiceNow or similar ticketing systems and AD.
• Ability to prioritize tasks and meet SLAs with CSAT focus.

Responsibilities

• Provide Level 2 IT support for end users and devices.
• Handle desktop, laptop, and software installation support.
• Manage onboarding/offboarding and asset tracking.
• Resolve tickets via ServiceNow and coordinate with backend teams.
• Support MS Office applications, Exchange/SharePoint, and network basics.

Skills

End-user support

Troubleshooting

Prioritization

Communication

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Active Directory

Office 365

SharePoint

Windows OS

Job description

We are hiring an IT Support Engineer in New Jersey! We are looking for a Level 2 IT Support professional to run our Walk-Up Technical Bar experienced break fixes, device hot-swaps, and delivering a great user experience.

Job Opportunity: IT Support Engineer- EUC L2 at AVASO Technology

Location: Memphis, US

Employment Type: Full-Time

Experience: 4+ years

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking an experienced IT Support Engineer to join our team in Memphis, US. This role will be responsible for providing Research, resolves and responds to complex questions received via TICKETING SYSTEM or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.

Key Responsibilities

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required.
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use.
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.
• Should be leading the project support team.
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co ordination DESIRED SKILLS &

Experience

• 4+ years experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Should be able to prioritise workload based on SLA’s and user impact.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.