EUC Desktop Support Specialist - L1 (VIP Deskside)

Iron Systems, Inc; Malvern (Chester County); On-site; USD 65,000 - 90,000; Full time

Job summary

Iron Systems, Inc. in Malvern, PA is seeking an experienced Desktop Support Technician to manage hardware, software, and connectivity incidents end-to-end at client sites.

You will perform IMAC and deskside support, image desktops, patch and manage configurations, and ensure security compliance with Intune/AD/BitLocker. 3–5 years of experience in large engineering environments is preferred.

Qualifications

• Knowledge and experience on Windows 10/11 OS.
• Imaging Windows 11 imaging/reimaging with PXE boot.
• Imaging, software installation using SCCM/Software Center.
• Hands-on with battery replacements and hardware break-fix.
• Experience using Intune, AD, BitLocker.
• Outlook administration and VPN/Lync basics.
• ITIL incident/change/problem processes and ServiceNow usage.
• Experience supporting MAC devices is a plus.
• 3–5 years of relevant experience.
• Education in electronics or related field; Bachelor’s preferred.

Responsibilities

• Manage desktop device incidents through resolution.
• Handle IMAC and deskside support services.
• DIY break-fix for laptops/desktops hardware and software.
• Provide conference room, remote desktop, and event support at client sites.
• Maintain desktop lifecycle including OS and office apps, with remote management.
• Configure and install desktops: patching, hardware replacements, vendor spares.
• Analyze service desk calls to identify training needs and automation.
• Ensure desktop images are correctly installed on devices.
• Monitor security profiles and antivirus on all desktops; ensure compliance.
• Provide VIP deskside support per contract and be the on-site IT contact when needed.

Skills

Windows OS 10/11 proficiency

Imaging Windows 11

SCCM/Software Center

Dell hardware break-fix

Intune

Active Directory (AD)

BitLocker

Outlook administration

VPN/Lync knowledge

ITIL incident/change/problem

ServiceNow

Remote support tools

Education

Associate degree in electronics or equivalent

Bachelor's Degree preferred

Tools

SCCM

Intune

Active Directory

BitLocker

ServiceNow

Job description

Iron Systems, Inc. in Malvern, PA is seeking an experienced Desktop Support Technician to manage hardware, software, and connectivity incidents end-to-end at client sites.

You will perform IMAC and deskside support, image desktops, patch and manage configurations, and ensure security compliance with Intune/AD/BitLocker. 3–5 years of experience in large engineering environments is preferred.