Euc/desktop Engineer

Tata Consultancy Services; Omaha (NE); On-site; USD 60,000 - 65,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a Desktop Engineer in Omaha, Nebraska. You will diagnose and troubleshoot a wide range of hardware and software issues, delivering hands-on support for PCs, laptops, and peripherals in a mixed Windows and Mac environment.

Responsibilities include network troubleshooting (VPN and wireless), asset tracking in ServiceNow, timely resolutions, and clear communication with customers.

Qualifications

• Proven ability to troubleshoot hardware and software issues.
• Strong problem-solving and communication skills.
• Experience supporting Windows and Mac environments.

Responsibilities

• Diagnose and troubleshoot technical issues including account setup, network config, software and hardware.
• Deliver hands-on support for PCs, laptops, and peripherals in mixed Windows/Mac environment.
• Perform network troubleshooting, VPN connections and wireless configurations, integrated with Zscaler.

Skills

Windows

Mac

Technical support

Customer service

Communication

Tools

ServiceNow

Job description

EUC/Desktop Engineer

• Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
• Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
• Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
• Properly escalation unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal knowledge bases or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of KB Articles
• Maintain good relationships with clients
• Experience level : 6 - 8 years of Technical experience in Windows and Mac
• Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with ITSM tools like ServiceNow for ticket management.
• Excellent customer service skills and the ability to communicate effectively with non-technical users.
• Self-starter with the ability to work independently and efficiently.
• Physical ability to manage IT equipment installations and movements.
• Adaptable and flexible to meet varying work schedules and environments.
• Salary Range- $60,000-$65,000 a year

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Job Details

• Location: Omaha, NE
• Function: TECHNOLOGY
• Role: Engineer
• ID: 435586
• Skills: Desktop
• Salary Range: $60,000 - $65,000