Euc/desktop Engineer

Tata Consultancy Services Limited; Chicago (IL); Sur place; USD 70 000 - 75 000; Plein temps

Résumé du poste

Tata Consultancy Services in Chicago seeks an experienced EUC/Desktop Engineer to diagnose and resolve a broad range of hardware and software issues in a mixed Windows/Mac environment. You’ll provide hands-on desktop support, manage VPN and wireless configurations, and work with ServiceNow for ticketing and asset tracking.

The role emphasizes strong problem-solving, clear communication, and documented knowledge sharing to ensure clients’ IT systems stay fully functional and productive.

Qualifications

• 6-8 years of technical experience in Windows and Mac.
• Proficient in managing and troubleshooting Windows and Mac hardware and software.
• Experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

Responsabilités

• Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues.
• Provide hands-on support for hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
• Asset management and tracking using ServiceNow for accurate inventory control.
• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.

Connaissances

Windows

Mac

Troubleshooting

Communication

Problem solving

Outils

ServiceNow

Description du poste

Job Description

EUC/Desktop Engineer

Roles & Responsibilities

• Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues.
• Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
• Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
• Properly
• Provide prompt and accurate feedback to customers.
• Refer to internal knowledge bases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of KB Articles.
• Maintain good relationships with clients.

Experience & Skills

• Experience level: 6 - 8 years of Technical experience in Windows and Mac.
• Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Good understanding of computer systems, mobile devices and other tech products.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Familiarity with ITSM tools like ServiceNow for ticket management.

Salary Range- $70,000-$75,000 a year

Location: Chicago, IL

Function: TECHNOLOGY

Role: Support Executive

ID: 438334

Skills: Desktop

Salary Range: $70,000 - $75,000