Specialist, ETF Services II

BNY Mellon; Boston (MA); On-site; USD 52,000 - 86,000; Full time

Benefits offered by this job

Flexible global resources and tools

Generous paid leaves

Programs for health and wellbeing

Job summary

BNY Mellon in Boston is looking for a Specialist in ETF Services to manage a client processing support team. Responsibilities include serving as the point of contact for clients, handling complex inquiries, and participating in account updates.

The ideal candidate will have at least a high school diploma, with a bachelor’s preferred, and experience in financial services is a plus. BNY offers competitive compensation along with comprehensive benefits and support for personal and professional growth.

Qualifications

• High school/secondary school or equivalent education.
• Bachelor's degree preferred.
• Experience in the securities or financial services industry is a plus.

Responsibilities

• Lead day-to-day operations of client processing support team.
• Act as primary contact for clients and manage communications.
• Participate in processing updates to client accounts.
• Handle complex client inquiries and support managers.
• Work with systems teams for efficiency and risk mitigation.
• Check work of team members and support supervisory actions.
• Support achievement of team objectives.

Skills

High school or equivalent

Experience in securities or financial services

Education

Bachelor's degree preferred

Job description

Specialist, ETF Services

Location: Boston, MA.

Responsibilities

• Serve as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters.
• Act as the primary point of contact for clients and help communicate needs and issues internally with operating areas and externally with clients.
• Participate in processing updates to client accounts and company records to ensure they are managed correctly and in a timely manner.
• Handle complex client inquiries and requests, investigate escalated and/or complex problems, and support business and technology managers.
• Work with technology and systems teams to ensure system efficiency and incorporate necessary risk mitigations.
• May allocate and check work of other team members and support supervisory review and approval actions.
• Support the achievement of team objectives.

Qualifications

• High school/secondary school or the equivalent combination of education and experience is required.
• Bachelor's degree preferred.
• Experience in the securities or financial services industry is a plus.
• Applicable local/regional licenses or certifications as required by the business.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Base salary for this position is expected to be between $52,000 and $86,000 per year at the commencement of employment. Base salary if hired will be determined on an individualized basis and is only part of the BNY total compensation package, which may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs.

Equal Employment Opportunity / Antidiscrimination Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team.