ETF Operations Product Manager - Primary Market

001 The Northern Trust Company; Boston (MA); In loco; USD 89.000 - 151.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

Discretionary bonus

Descrizione del lavoro

The Northern Trust Company is seeking an ETF Operations Product Manager to oversee ETF servicing across the primary market lifecycle, including creation and redemption order support, basket production, and settlements. You will collaborate with operations, oversight, and technology teams to ensure accurate processing and strong controls.

Ideal candidates have 3–5 years in ETF operations, solid Excel skills, and the ability to drive process improvements in a fast, high‑volume environment.

Competenze

• College or University degree and/or equivalent relevant work experience.
• 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions.
• Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement.
• Understanding of how internal teams and external operational parties interact across ETF servicing processes.
• Strong process orientation, attention to detail, and ability to prioritize effectively in a time‑sensitive, high‑volume environment.
• Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams.
• Strong Excel and systems skills, with the ability to support process changes and testing activities.
• Strong written and verbal communication skills.
• Demonstrated flexibility and adaptability, with the ability to operate effectively in an evolving environment with developing processes, controls, and technology.

Mansioni

• Oversee day‑to‑day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support.
• Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties.
• Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution.
• Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing.
• Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve.
• Execute and evidence ETF‑specific controls in alignment with the established control framework.
• Partner with technology and operations teams to define business requirements, support testing, and validate enhancements.
• Drive continuous improvement by identifying root causes, recommending process enhancements, and developing metrics to measure service quality and productivity.

Conoscenze

ETF operations

Transfer agency

Excel proficiency

Strong communication

Attention to detail

Time management

Formazione

College degree

Descrizione del lavoro

The Northern Trust Company is seeking an ETF Operations Product Manager to oversee ETF servicing across the primary market lifecycle, including creation and redemption order support, basket production, and settlements. You will collaborate with operations, oversight, and technology teams to ensure accurate processing and strong controls.

Ideal candidates have 3–5 years in ETF operations, solid Excel skills, and the ability to drive process improvements in a fast, high‑volume environment.