ETF Servicing Operations

Northern Trust Corp; Boston, Northern (MA, KY); Hybrid; USD 89,000 - 151,000; Full time

Benefits offered by this job

Retirement benefits (401k and pension)

Medical, dental, vision insurance

Parental and caregiver leave

Discretionary bonus program

Job summary

Northern Trust Corp, Boston, MA, is seeking an ETF Servicing Operations professional to support North American ETF servicing across the primary market lifecycle, including creation/redemption order support, basket production and dissemination, and settlement activities. The role partners with operations, oversight and technology teams to maintain controls and drive process and system enhancements.

A 3–5 year ETF operations background and strong Excel skills are essential in a fast-paced,

Qualifications

• 3–5 years of ETF operations or servicing experience, including transfer agency and order support.
• Working knowledge of ETF products, primary market workflows, and settlement lifecycle.
• Strong Excel and systems skills with ability to support testing and process changes.
• Excellent written and verbal communication and ability to coordinate across teams.

Responsibilities

• Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support.
• Monitor workflow milestones, investigate exceptions, and coordinate timely resolution with internal and external teams.
• Produce, validate, and reconcile ETF data to support daily reporting and controls.
• Maintain procedures and guides; drive continuous improvement and measure service quality.

Skills

ETF operations

Transfer agency

Basket operations

Excel

Data analysis

Process improvement

Education

College degree

Tools

Excel

Systems skills

Job description

## ETF Servicing OperationsApplylocations: Boston, MAposted on: Posted Yesterdayjob requisition id: R158866**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. **Summary:**The ETF Operations Product Manager supports North American ETF servicing across the primary market lifecycle, including creation/redemption order support, basket production and dissemination, and settlement-related activities.This role partners with operations, oversight, and technology teams to support accurate execution, maintain strong operational controls, and drive ongoing process and system enhancements.**Major Duties:*** Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support* Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties* Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution* Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing* Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve* Execute and evidence ETF-specific controls in alignment with the established control framework* Partner with technology and operations teams to define business requirements, support testing, and validate enhancements* Drive continuous improvement by identifying root causes, recommending process enhancements, and developing metrics to measure service quality and productivity**Experience/Qualifications:*** College or University degree and/or equivalent relevant work experience* 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions* Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement* Understanding of how internal teams and external operational parties interact across ETF servicing processes* Strong process orientation, attention to detail, and ability to prioritize effectively in a time-sensitive, high-volume environment* Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams* Strong Excel and systems skills, with the ability to support process changes and testing activities* Strong written and verbal communication skills* Demonstrated flexibility and adaptability, with the ability to operate effectively in an evolving environment with developing processes, controls, and technology#LI-MG1#HybridSalary Range:$88,900 - 151,100 USD*Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.* **Work Authorization** Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).