ETF Operations Expert — Primary Market & Settlements

Citi; New York (NY); Hybrid; USD 63,000 - 87,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off

Job summary

Citi in Tampa, FL is seeking an ETF Operations Senior Analyst to support ETF operations in coordination with the ETF Services team. You will oversee primary market orders and collaborate with fund managers, sponsors, and service providers to ensure efficient service delivery.

The role requires 2-5+ years of relevant experience in accounting or finance, with a focus on ETF operations and settlement. A Bachelor’s degree is required, and a hybrid work model is offered with competitive benefits.

Qualifications

• 2-5+ years of experience in accounting, finance, or business-related area.
• ETF industry experience is a plus.
• Knowledge of domestic and international markets is helpful but not required.
• Ability to work in a structured, high-volume, time-sensitive, high-risk environment.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong analytical and problem-solving skills with ability to anticipate issues and propose solutions.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• ETF creation and redemption order processing and settlement for the primary market.
• ETF creation and redemption settlement arrangements, both in-kind and cash.
• Maintaining positive relationships with sponsors and clients.
• Overseeing the settlement of secondary market trades when creating and redeeming on behalf of a client.
• ETF collateral processing and P&L calculations.
• Daily exceptions researched and escalated for resolution.
• Ensure client SLA and deadlines; AP contractual agreements upheld.
• Monitor and research errors to ensure adherence to audit and control policies; identify issues where trade settlement is non-STP and fix root cause.

Skills

Analytical thinking

Communication

Problem-solving

Excel

Education

Bachelor’s degree in Accounting or Finance

Tools

Microsoft Excel

Job description

Citi in Tampa, FL is seeking an ETF Operations Senior Analyst to support ETF operations in coordination with the ETF Services team. You will oversee primary market orders and collaborate with fund managers, sponsors, and service providers to ensure efficient service delivery.

The role requires 2-5+ years of relevant experience in accounting or finance, with a focus on ETF operations and settlement. A Bachelor’s degree is required, and a hybrid work model is offered with competitive benefits.