ETF Operations Lead — Primary Markets & Settlements

Citibank (Switzerland) AG; Tampa (FL); Hybrid; Confidential; Full time

Job summary

Citi's ETF Operations team in Tampa seeks an Intermediate Associate Analyst to support ETF services, manage primary market orders, and coordinate with fund managers to ensure timely and accurate settlement.

You will process ETF creations and redemptions (cash or in-kind), monitor SLA commitments, escalate issues per controls, and collaborate with sponsors and clients while maintaining high data accuracy and strong attention to risk.

Qualifications

• 2-5+ years of experience with accounting, finance, or business-related area.
• ETF industry experience is a plus.
• Knowledge of domestic and international markets is ideal, but not required.
• Ability to work in a structured, high-volume, time-sensitive, high-risk, and demanding environment.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong analytical and problem-solving skills with the ability to anticipate issues and suggest solutions.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• ETF creation and redemption order processing and settlement for the primary market.
• ETF creation and redemption settlement arrangements, both in-kind and cash.
• Maintaining positive relationships with sponsors and clients.
• Overseeing the settlement of secondary market trades when creating and redeeming on behalf of a client.
• ETF collateral processing and P&L calculations.
• Daily exceptions are researched and escalated accordingly for resolution.
• Ensure client service level agreement (SLA) and deadlines are met, as well as AP contractual agreements upheld.
• Monitor and research errors to ensure adherence to audit and control policies, identify issues where trade settlement is non‑straight-through processing, and correct root cause.

Skills

ETF knowledge

Excel

Analytical thinking

Communication

Attention to detail

Education

Bachelor's degree in Accounting or Finance

Job description

Citi's ETF Operations team in Tampa seeks an Intermediate Associate Analyst to support ETF services, manage primary market orders, and coordinate with fund managers to ensure timely and accurate settlement.

You will process ETF creations and redemptions (cash or in-kind), monitor SLA commitments, escalate issues per controls, and collaborate with sponsors and clients while maintaining high data accuracy and strong attention to risk.