ETF Operations Senior Analyst

Citibank (Switzerland) AG; Tampa (FL); Hybrid; Confidential; Full time

Job summary

Citi's ETF Operations team in Tampa seeks an Intermediate Associate Analyst to support ETF services, manage primary market orders, and coordinate with fund managers to ensure timely and accurate settlement.

You will process ETF creations and redemptions (cash or in-kind), monitor SLA commitments, escalate issues per controls, and collaborate with sponsors and clients while maintaining high data accuracy and strong attention to risk.

Qualifications

• 2-5+ years of experience with accounting, finance, or business-related area.
• ETF industry experience is a plus.
• Knowledge of domestic and international markets is ideal, but not required.
• Ability to work in a structured, high-volume, time-sensitive, high-risk, and demanding environment.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong analytical and problem-solving skills with the ability to anticipate issues and suggest solutions.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• ETF creation and redemption order processing and settlement for the primary market.
• ETF creation and redemption settlement arrangements, both in-kind and cash.
• Maintaining positive relationships with sponsors and clients.
• Overseeing the settlement of secondary market trades when creating and redeeming on behalf of a client.
• ETF collateral processing and P&L calculations.
• Daily exceptions are researched and escalated accordingly for resolution.
• Ensure client service level agreement (SLA) and deadlines are met, as well as AP contractual agreements upheld.
• Monitor and research errors to ensure adherence to audit and control policies, identify issues where trade settlement is non‑straight-through processing, and correct root cause.

Skills

ETF knowledge

Excel

Analytical thinking

Communication

Attention to detail

Education

Bachelor's degree in Accounting or Finance

Job description

Job Overview

The ETF Operations Intermediate Associate Analyst is responsible for assisting in a variety of ETF operations activities in coordination with the ETF Services team. As the overseer of primary market orders, you will collaborate with fund managers, stakeholders, and service providers to ensure efficient service delivery.

Responsibilities

• ETF creation and redemption order processing and settlement for the primary market.
• ETF creation and redemption settlement arrangements, both in-kind and cash.
• Maintaining positive relationships with sponsors and clients.
• Overseeing the settlement of secondary market trades when creating and redeeming on behalf of a client.
• ETF collateral processing and P&L calculations.
• Daily exceptions are researched and escalated accordingly for resolution.
• Ensure client service level agreement (SLA) and deadlines are met, as well as AP contractual agreements upheld.
• Monitor and research errors to ensure adherence to audit and control policies, identify issues where trade settlement is non‑straight-through processing, and correct root cause.

Qualifications

• 2-5+ years of experience with accounting, finance, or business-related area.
• Experience working in the ETF industry a plus.
• Knowledge of domestic and international markets is ideal, but not required.
• Ability to work in a structured, high-volume, time-sensitive, high-risk, and demanding environment.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong analytical and problem‑solving skills with the ability to anticipate issues and suggest solutions.
• Proficiency in Microsoft Office applications, particularly Excel.

Education

Bachelor’s degree/University degree in Accounting or Finance, or equivalent experience.

Job Family Group

Operations - Transaction Services

Job Family

Fund Accounting

Time Type

Full time

Primary Location

Tampa Florida United States

Salary

Full Time Salary Range: $62,620.00 - $87,380.00

Benefits

Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Sep 09, 2026

AI Disclosure Notice

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right.

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.