Vice President - ETF Fund Servicing Lead

Next Frontier Capital; Boston (MA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking an ETF Fund Servicing Lead to drive excellence in our ETF operations, leveraging deep fund accounting and administration expertise. You will manage a diverse team, collaborate with external vendors and consultants, and guide process automation to improve efficiency and resilience.

The ideal candidate will have extensive ETF industry experience, strong managerial and analytical skills, and the ability to operate effectively in a global, matrix-driven organization.

Qualifications

• 7+ years ETF industry experience.
• Strong managerial skills.
• Excellent analytical, prioritization, organizational and time management skills.
• Ability to operate in a global, matrix management environment.
• Ability to build and maintain effective relationships with clients and counterparties.
• Outstanding customer service skills with strong attention to detail.
• Results-oriented with ability to sustain a target-driven environment.

Responsibilities

• Manage client and broker queries related to daily ETF order activity.
• Participate in industry working groups and initiatives.
• Stay updated on developments in the broader ETF ecosystem.
• Reconcile accurately and efficiently against core controls for ETF deliveries.
• Participate in discussions with Fund Sponsors launching new ETF products.
• Provide front-to-back oversight of post-trade monitoring and resolution.
• Develop new ways to enhance operating models and collaborate with tech teams to implement risk-reducing processes.

Skills

ETF industry experience

Strong managerial skills

Analytical and time management

Global/matrix environment experience

Client & counterparty relationships

Customer service orientation

Results oriented

Tools

Excel

VBA

AI-enabled analytics

Workflow automation tools

Job description

Join JPMorganChase in Fund Servicing and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving innovation and efficiency. At JPMorganChase, we value career growth and provide a supportive environment for professional development. Be part of a team that is committed to excellence and making a significant impact in the financial services industry.

As an ETF Fund Servicing Lead within JPMorganChase, you will be a key player in our fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. Your role will involve working closely with various teams, external vendors, and consultants to ensure smooth operations and compliance. You will be responsible for managing a diverse team, interpreting customer needs, and identifying trends to generate innovative solutions. Your advanced listening and questioning skills will be crucial in understanding and addressing complex issues. Your role will also involve strategic planning, stakeholder management, and process automation to improve efficiency and resilience. Your ability to mentor and resolve conflicts will be essential in fostering a positive team environment and driving continuous improvement.

Job responsibilities

• Manage client and broker queries related to daily ETF order activity
• Participate in industry working groups and initiatives
• Stay updated on developments in the broader ETF ecosystem
• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF deliveries
• Participate in discussions with Fund Sponsors looking to launch new ETF products
• Provide front to back oversight of post trade monitoring and resolution
• Develop new ways to enhance our operating model and work directly with tech teams to implement risk reducing processes

Required qualifications, capabilities, and skills

• 7plus years of ETF industry experience
• Strong managerial skills
• Strong analytical, prioritization, organizational, and time management skills
• Ability to be effective in a global operating environment and a matrix management organization
• Ability to build and maintain effective working relationships with clients and counterparties
• Excellent customer service skills with attention to detail
• Results orientated; ability to create and sustain a target guided environment

Preferred qualifications, capabilities, and skills

• Advanced Excel skills, VBA, etc
• Strong knowledge of complex corporate actions and dividend income
• ETF cash component expertise
• Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. Additional details about total compensation and benefits will be provided during the hiring process.

• base salary determined based on the role, experience, skill set and location.
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Join the operations team that is driving the success of both the client and stakeholders in the Fund Services organization.