Vice President - ETF Fund Servicing Lead

J.P. Morgan; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorganChase seeks an ETF Fund Servicing Lead to drive fund accounting and administration excellence. You will manage ETF order activity queries, coordinate with sponsors, and oversee post-trade monitoring, while collaborating with technology teams to automate processes and improve risk controls.

Your leadership will shape a resilient, efficient ETF operations function. The role emphasizes strategic planning, stakeholder management, and driving continuous improvement within a global, matrix

Qualifications

• 7+ years ETF industry experience
• Strong managerial skills
• Strong analytical, prioritization, organizational and time management skills
• Ability to operate effectively in a global/matrix management environment
• Ability to build and maintain strong client/counterparty relationships
• Excellent customer service with attention to detail
• Results oriented with ability to sustain a target-driven environment

Responsibilities

• Manage client and broker queries related to daily ETF order activity
• Participate in industry working groups and initiatives
• Stay updated on developments in the broader ETF ecosystem
• Reconcile against core controls and procedures for ETF deliveries
• Participate in discussions with Fund Sponsors on new ETF products
• Provide front-to-back oversight of post-trade monitoring and resolution
• Develop new ways to enhance operating model and collaborate with tech teams to implement risk-reducing processes

Skills

ETF industry experience

Strong managerial skills

Analytical skills

Global/matrix environment

Client relationship management

Customer service

Results oriented

AI-enabled analytics & automation

Tools

Advanced Excel

VBA

ETF cash component expertise

AI analytics & workflow tools

Job description

Join JPMorganChase in Fund Servicing and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving innovation and efficiency. At JPMorganChase, we value career growth and provide a supportive environment for professional development. Be part of a team that is committed to excellence and making a significant impact in the financial services industry.

As an ETF Fund Servicing Lead within JPMorganChase, you will be a key player in our fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. Your role will involve working closely with various teams, external vendors, and consultants to ensure smooth operations and compliance. You will be responsible for managing a diverse team, interpreting customer needs, and identifying trends to generate innovative solutions. Your advanced listening and questioning skills will be crucial in understanding and addressing complex issues. Your role will also involve strategic planning, stakeholder management, and process automation to improve efficiency and resilience. Your ability to mentor and resolve conflicts will be essential in fostering a positive team environment and driving continuous improvement.

Job responsibilities

• Manage client and broker queries related to daily ETF order activity
• Participate in industry working groups and initiatives
• Stay updated on developments in the broader ETF ecosystem
• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF deliveries
• Participate in discussions with Fund Sponsors looking to launch new ETF products
• Provide front to back oversight of post trade monitoring and resolution
• Develop new ways to enhance our operating model and work directly with tech teams to implement risk reducing processes

Required qualifications, capabilities, and skills

• 7plus years of ETF industry experience
• Strong managerial skills
• Strong analytical, prioritization, organizational, and time management skills
• Ability to be effective in a global operating environment and a matrix management organization
• Ability to build and maintain effective working relationships with clients and counterparties
• Excellent customer service skills with attention to detail
• Results orientated; ability to create and sustain a target guided environment

Preferred qualifications, capabilities, and skills

• Advanced Excel skills, VBA, etc
• Strong knowledge of complex corporate actions and dividend income
• ETF cash component expertise
• Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Join the operations team that is driving the success of both the client and stakeholders in the Fund Services organization.