Estonian Speaking Customer Support Specialist work from home in Bulgaria

Mercier Consultancy; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Fully paid training

Career development opportunities

Attractive salary

Health insurance

Benefits package (50+)

International working environment

Learning and support

Referral bonuses

Job summary

Mercier Consultancy is seeking a bilingual Estonian and English speaking Customer Support Specialist to join our international team in Bulgaria. You will assist customers via phone, email, and chat, delivering timely solutions and a positive customer experience.

The ideal candidate communicates clearly in Estonian and English, enjoys problem solving, and is comfortable using multiple software applications. Relocation to Bulgaria and EU work eligibility are required.

Qualifications

• Fluency in Estonian (spoken and written)
• Good command of English (minimum B2 level)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused mindset
• Comfortable working with computers and multiple software applications
• Ability to work independently as well as part of an international team
• EU citizenship or a valid work permit for Bulgaria

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries
• Provide timely solutions and ensure a positive customer experience
• Use multiple software applications to manage inquiries and track interactions

Skills

Estonian fluency

English proficiency

Excellent communication

Interpersonal skills

Problem solving

Tech literacy

Independent working

Team collaboration

Job description

Mercier Consultancy is currently offering an exciting opportunity for a Estonian and English Speaking Customer Support Specialist based in Bulgaria. This role is perfect for Estonian-speaking professionals who are passionate about delivering exceptional customer service and helping customers resolve their inquiries. As a Customer Support Specialist, you will assist customers via phone, email, and chat, providing timely solutions while ensuring a positive customer experience. With comprehensive training, a competitive salary, and excellent career development opportunities, this position is an ideal choice for anyone looking to build an international career in customer service.

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country’s charming smaller cities, you’ll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighbouring European destinations. Bulgaria’s welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

• Fluency in Estonian (spoken and written).
• Good command of English (minimum B2 level).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Comfortable working with computers and multiple software applications.
• Ability to work independently as well as part of an international team.
• Previous experience in customer service, call centers, or customer support is an advantage but not required.
• Willingness to relocate to Bulgaria if currently living abroad.
• EU citizenship or a valid work permit for Bulgaria.

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building initiatives!