Estimator in Training — Learn, Grow & Earn in Auto Repairs

Boyd Group; Jeffersonville (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

The Boyd Group in Jeffersonville, IN is seeking an Estimator in Training to learn how to diagnose and prepare accurate estimates for auto repairs in alignment with insurance guidelines. You will support the Estimator, communicate value to customers, and help drive profitable outcomes.

Responsibilities include greeting customers, mapping damage, coordinating with production, finalizing estimates, and maintaining regular customer communication.

Qualifications

• High school diploma or GED is required.
• Prior customer service experience is preferred.
• Must complete 16 I-CAR units within 12 months of employment.
• Preferred: 4-6 years related work experience; photo-imaging software experience is a plus.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One with arrival time.
• Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to ensure windshield notations are correct and complete. Creates final parts list.
• Uses Promise Date Calculator to set promise date. Calls customer to review estimate and promise date.
• Updates customer regularly (frequency according to management standards).
• Participates in and contributes to regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day. Schedules with customer.
• Follow up with technicians after tear down and adjust estimate if needed.
• Assist insurance adjusters with damage reports and provide service to claim re-inspectors.

Skills

Prior customer service experience

Excellent communication skills

Computer literate; Microsoft products

Education

High school diploma/GED

16 I-CAR units within 12 months

Job description

The Boyd Group in Jeffersonville, IN is seeking an Estimator in Training to learn how to diagnose and prepare accurate estimates for auto repairs in alignment with insurance guidelines. You will support the Estimator, communicate value to customers, and help drive profitable outcomes.

Responsibilities include greeting customers, mapping damage, coordinating with production, finalizing estimates, and maintaining regular customer communication.