Estimator Apprentice: Hands-on Training & Growth

Boyd Group; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Boyd Group Ft Walton Beach is seeking an Estimator in Training to learn to diagnose and prepare estimates for repair per insurance and company guidelines. The role supports the Estimator to maintain a high close rate and customer satisfaction.

You will interact with customers, map damage, prepare quotes, and assist with communication and scheduling, all while aiming to improve efficiency and accuracy in every estimate.

Qualifications

• High school diploma/GED required.
• Prior customer service experience.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.

Responsibilities

• Greet customer at repair drop off and build rapport.
• Map damage with customer (previous, current loss, WOW opportunities).
• Handle repair mapping and take initial photographs; upload photos and notes to CCC One with arrival time.
• Notify production that vehicle has arrived and place in production queue; verify estimate during teardown.
• Finalize estimate using Repair Planning Template.
• Work with repair team to ensure windshield notations are correct and complete; assemble final parts list.
• Use Promise Date Calculator to set promise date and call customer to review estimate and promise date.
• Update customer regularly per management standards.
• Participate in production meetings and engage in follow-up with customers about completed work.

Skills

Excellent communication

Computer literate

Microsoft Office

Good decision-making

Education

High school diploma/GED

16 I-CAR units

Job description

Boyd Group Ft Walton Beach is seeking an Estimator in Training to learn to diagnose and prepare estimates for repair per insurance and company guidelines. The role supports the Estimator to maintain a high close rate and customer satisfaction.

You will interact with customers, map damage, prepare quotes, and assist with communication and scheduling, all while aiming to improve efficiency and accuracy in every estimate.