Estimator

Hansel Auto Group; South Santa Rosa (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Flexible Spending Plans

401-K

Job summary

Hansel Auto Group's Hansel Collision Center in Santa Rosa is seeking a skilled Collision Repair Estimator to join our onsite team. You will write precise estimates in CCC.ONE or Mitchell Connect and guide customers through the repair process with professionalism.

This role requires at least 1 year of estimator experience, strong attention to detail, and teamwork. You’ll work closely with technicians to ensure repairs match estimates, maintain CSI standards, and help deliver a top-tier customer

Qualifications

• 1 year minimum estimator experience preferred.
• Experience with CCC.ONE or Mitchell Connect required.
• Strong CSI score and customer-service focus.
• Excellent communication and attention to detail.
• Computer proficiency and familiarity with dealership software.

Responsibilities

• Greet customers promptly and determine needs to deliver high-quality service.
• Write detailed vehicle repair estimates.
• Coordinate with technicians to support repairs.
• Ensure repairs align with estimates and procedures.

Skills

Customer service

Attention to detail

Teamwork

Multi-tasking

CSI knowledge

Tools

CCC.ONE

Mitchell Connect

CDK

Paycom

Job description

We're seeking a Collision Repair Estimator to join our Hansel Collision Center team in Santa Rosa!Are you a skilled Collision Repair Estimator who knows the trade inside and out - and loves delivering an exceptional customer experience? If you’re confident writing accurate, detailed estimates in CCC.ONE or Mitchell Connect and thrive in a fast-paced environment, we want to meet you!At our shop, you won’t just write estimates - you’ll play a key role in delivering a top-tier customer experience while working alongside a talented, collaborative team.We represent many brands: Ford, Lincoln, Toyota, BMW, Subaru, Volkswagen, Mazda, Honda, and we repair and service all makes and all models.Location: Santa Rosa, Ca (Hansel Collision Center- Onsite)Employment Type: Full-timePAY RANGE$32 per hour base rate, plus performance bonuses.Depending on job performance, the Estimator compensation range is expected to be $70,000 + annually.Responsibilities:Greet customers promptly in a timely manner and determine customer's needs accurately to ensure a high degree of customer serviceWrite estimatesWork directly with technicians to assist in all repairsBe knowledgeable of repair proceduresEnsure that repairs performed on customer's vehicles are accurate and consistent with estimates madeQualifications:One year minimum experience as an Estimator is preferredExperience with CCC.ONE or Mitchell ConnectSuperior CSI ScoreTeam orientated attitude and commitment to qualityEffective communication and attention to detailKnowledgeable with computersCDK/Paycom experience preferred but not a necessityMust have great attention to detail and follow-upAble to multi-task in a fast-paced environmentPass a criminal background screeningPass a drug testA valid and clean driver’s licenseBenefits and PerksMedical InsuranceDental InsuranceVision PlanFlexible Spending Plans401-K401-K employer contributionsEmployee Discounts on vehicles, service and partsPay Defined: The Estimator position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $32.00, plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. Depending on job performance, the Estimator compensation range is expected to be $70,000 + annually.Our Culture:Caring Drives Us!! We care about making customers feel great, helping our employees succeed, and improving our community! We are intensely competitive and provide an environment in which everyone can be their best. This ensures that our customers get the best experience in the business and our community is a better place.See How Caring Drives Us: https://www.youtube.com/watch?v=jZTDPqMpL1A.