Client-Facing Administrative Assistant

Element Materials Technology; South Windsor (CT); On-site; USD 28,000 - 30,000; Full time

Job summary

Element Materials Technology in South Windsor, CT, is seeking an Administrative Assistant to act as the liaison between customers and the estimation team, ensuring premium quoting and customer service.

The role handles inquiries, collects documentation, data entry into ERP and CRM, and supports the team with quotes, order processing, and escalation as needed. Candidates should have strong English, organizational skills, and the ability to work independently in a busy open office.

Qualifications

• 3 years in a customer service role preferred.
• Must have good organizational and time management skills.
• Must be able to analyze situations relating to customer needs and react accordingly in a timely fashion.
• Must be able to read, write and speak English fluently.

Responsibilities

• Corresponding via email and phone with customers regarding requests for quotes.
• Basic blueprint reading (training will be provided, experience is a plus).
• Assemble documentation for estimators.
• Upsell products when appropriate.
• Data entry into ERP and CRM systems.
• Escalation of customer service issues to appropriate department or manager.
• Provides general feedback to upper management so that they can adjust business strategy accordingly.
• Administrative and other duties as assigned by manager.

Skills

Customer service

Organizational skills

Time management

Communication

Team collaboration

Independent worker

English fluency

Tools

ERP systems

CRM systems

Job description

Element Materials Technology in South Windsor, CT, is seeking an Administrative Assistant to act as the liaison between customers and the estimation team, ensuring premium quoting and customer service.

The role handles inquiries, collects documentation, data entry into ERP and CRM, and supports the team with quotes, order processing, and escalation as needed. Candidates should have strong English, organizational skills, and the ability to work independently in a busy open office.