Administrative Assistant

Element Materials Technology; East Windsor Hill (CT); On-site; USD 28,000 - 30,000; Full time

Job summary

Element is seeking an Administrative Assistant to act as the liaison between customers and the estimation team, ensuring premium quoting and customer service. You will handle product and service inquiries, meet customer needs, and build relationships through daily communication with clients.

The position involves data entry into ERP/CRM systems, basic blueprint reading (training provided), and opportunities to upsell products while supporting the estimators and management team.

Qualifications

• 3 years in a customer service role preferred.
• Excellent organizational and time-management abilities.
• Able to analyze customer needs and respond promptly.
• Able to work in an open office with ample distractions.
• Fluent reading, writing and speaking English.

Responsibilities

• Correspond with customers by email and phone for quotes.
• Basic blueprint reading; training provided.
• Assemble documentation for estimators.
• Upsell products when appropriate.
• Enter data into ERP and CRM systems.
• Escalate customer service issues to the appropriate department.
• Provide feedback to management for strategy adjustments.
• Perform administrative duties as assigned.

Skills

Customer service

Organizational skills

Time management

Problem solving

Team collaboration

English fluency

Independence

Interpersonal skills

Tools

ERP systems

CRM systems

Job description

Overview

Element has an opportunity for an Administrative Assistant.Administrative Assistant will act as the liaison between customers and estimation team to ensure a premium quoting and customer service experience. The primary objective is to ensure that our customers have a seamless experience and are satisfied with Element's services. Customer Service will answer product and service questions, ensure that customers’ needs are met, and build relationships through daily communication with clients.

Salary: $20.50 - $22/hr DOE

Responsibilities

• Corresponding via email and phone with customers regarding requests for quotes
• Basic blueprint reading (training will be provided, experience is a plus)
• Assemble documentation for estimators
• Upsell products when appropriate
• Data entry into ERP and CRM systems
• Escalation of customer service issues to appropriate department or manager
• Provides general feedback to upper management so that they can adjust business strategy accordingly
• Administrative and other duties as assigned by manager

Skills / Qualifications

• 3 years in a customer service role preferred
• Must have good organizational and time management skills
• Must be able to analyze situations relating to customer needs and react accordingly in a timely fashion
• Ability to work in an open office with ample distractions
• Must be able to function independently with a minimum amount of supervision
• Interpersonal and problem-solving skills are a must
• Must be able to collaborate and work effectively on a team
• Must be able to read, write and speak English fluently

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)