QA Intake Lead - WHEAP Program (On-site)

United Migrant Opportunity Services; Milwaukee (WI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO

15 paid holidays

Health insurance

401(k) plan

Job summary

United Migrant Opportunity Services (UMOS) seeks a Lead QA Intake Specialist for the Wisconsin Home Energy Assistance Program (WHEAP), onsite in Milwaukee. You will lead QA operations, monitor programs, and collaborate with staff to ensure accurate intake processing and compliance.

The role requires QA leadership experience, bilingual English/Spanish preferred, strong communication, and advanced Microsoft Office skills.

Qualifications

• High School diploma or equivalent and 2 years of college coursework or AA, or 2 years of QA experience.
• Two years’ experience in lead or supervisory role with case management or equivalent training/experience.
• Willing to travel and work irregular/flexible hours including on-call evenings.
• Able to communicate in English/Spanish (preferred).
• Excellent communication (written and verbal) and strong organizational skills.
• Advanced computer skills and proficiency in Microsoft Office products.

Responsibilities

• Develop, implement, and maintain a comprehensive QA system for WHEAP.
• Assess monitoring tools and create QA tools to evaluate staff training needs and performance benchmarks.
• Collaborate with QA staff to identify trends and develop improvement plans with Managers/Supervisors.

Skills

Bilingual English/Spanish

Communication skills

Computer skills

Driver's license

Education

Associates or better

High School or better

Tools

Microsoft Office

Job description

United Migrant Opportunity Services (UMOS) seeks a Lead QA Intake Specialist for the Wisconsin Home Energy Assistance Program (WHEAP), onsite in Milwaukee. You will lead QA operations, monitor programs, and collaborate with staff to ensure accurate intake processing and compliance.

The role requires QA leadership experience, bilingual English/Spanish preferred, strong communication, and advanced Microsoft Office skills.