Espresso Machine Sales Pro - Coffee Experience Architect

Whole Latte Love; City of Rochester (NY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with company contributions

Generous paid time off

Unlimited coffee and various beverages

Monthly DoorDash pass

Access to premium coffee equipment

Job summary

Whole Latte Love in Rochester, NY, is seeking an Espresso Machine Sales Consultant to blend sales and customer service for exceptional customer experiences. The role involves communicating with customers through various platforms, providing expert advice, and upselling products to enhance their coffee experience.

Ideal candidates will be passionate about coffee and possess excellent communication skills. The position offers competitive hourly wages, bonuses, health benefits, and a unique work environment with unlimited coffee.

Qualifications

• Strong passion for coffee and a desire to become an expert in the field.
• Excellent communication skills, both written and verbal.
• Previous experience in sales and/or customer service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using various communication platforms.

Responsibilities

• Communicate with customers via phone, chat, email, and live video demonstrations.
• Assist customers in selecting the right products based on their needs.
• Upsell and cross-sell products to enhance the customer’s experience.
• Ensure customer satisfaction through follow-up communications and support.

Skills

Strong passion for coffee

Excellent communication skills

Sales and customer service experience

Problem-solving skills

Attention to detail

Self-motivated attitude

Job description

Whole Latte Love in Rochester, NY, is seeking an Espresso Machine Sales Consultant to blend sales and customer service for exceptional customer experiences. The role involves communicating with customers through various platforms, providing expert advice, and upselling products to enhance their coffee experience.

Ideal candidates will be passionate about coffee and possess excellent communication skills. The position offers competitive hourly wages, bonuses, health benefits, and a unique work environment with unlimited coffee.