Espresso Machine Sales Consultant

Whole Latte Love; City of Rochester (NY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with company contributions

Generous paid time off

Unlimited coffee and various beverages

Monthly DoorDash pass

Access to premium coffee equipment

Job summary

Whole Latte Love in Rochester, NY, is seeking an Espresso Machine Sales Consultant to blend sales and customer service for exceptional customer experiences. The role involves communicating with customers through various platforms, providing expert advice, and upselling products to enhance their coffee experience.

Ideal candidates will be passionate about coffee and possess excellent communication skills. The position offers competitive hourly wages, bonuses, health benefits, and a unique work environment with unlimited coffee.

Qualifications

• Strong passion for coffee and a desire to become an expert in the field.
• Excellent communication skills, both written and verbal.
• Previous experience in sales and/or customer service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using various communication platforms.

Responsibilities

• Communicate with customers via phone, chat, email, and live video demonstrations.
• Assist customers in selecting the right products based on their needs.
• Upsell and cross-sell products to enhance the customer’s experience.
• Ensure customer satisfaction through follow-up communications and support.

Skills

Strong passion for coffee

Excellent communication skills

Sales and customer service experience

Problem-solving skills

Attention to detail

Self-motivated attitude

Job description

Description

The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.

Key Responsibilities

Customer Interaction

• Communicate with customers via phone, chat, email, and live one‑on‑one video demonstrations
• Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee‑related products

Sales

• Assist customers in selecting the right products based on their needs and preferences
• Upsell and cross‑sell products to enhance the customer’s coffee experience
• Meet or exceed sales targets and contribute to the overall success of the sales team
• Ensure customer satisfaction through follow‑up communications and support
• Conduct live video demonstrations to showcase product features and usage techniques
• Create an engaging and informative experience for customers during video sessions

Product Knowledge

• Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories
• Participate in ongoing training to stay updated on the latest coffee products and industry trends

Requirements

Qualifications

• Strong passion for coffee and a desire to become an expert in the field
• Excellent communication skills, both written and verbal
• Previous experience in sales and/or customer service
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously
• Proficiency in using various communication platforms (phone, chat, email, video)
• Strong problem‑solving skills and attention to detail
• Self‑motivated with a positive attitude and a strong work ethic

Compensation & Benefits

Competitive Compensation

• Enjoy a competitive hourly wage complemented by monthly bonuses and additional performance incentives

Benefits Package

• Health and Dental Insurance: Access to competitive health and dental insurance plans to ensure your well‑being
• Retirement Savings: Benefit from a 401(k) plan with company contributions to secure your financial future
• Paid Time Off: Generous vacation time, sick leave, and paid holidays to maintain a healthy work‑life balance

Work Environment

• Fully‑stocked kitchen for all employees to enjoy
• Unlimited coffee, cappuccinos, and lattes
• Company‑sponsored monthly DoorDash pass for your convenience
• Access to premium coffee equipment; gain hands‑on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories