Especialista Senior en Servicios a Miembros

White Rose Credit Union; York (York County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

White Rose Credit Union is seeking a Member Service Representative to greet members, provide information on credit union products, and handle daily transactions both in person and by phone. You will open and service accounts, respond to member inquiries, and support loan processing while promoting products to meet member needs.

Strong communication and multitasking skills are essential. The role requires 6 months to 2 years of member service experience, basic computer skills, and a

Qualifications

• 6 months to 2 years member service and lending experience; or equivalent combination of education and experience.
• Shown ability to document and follow-through in a work environment.
• Computer experience
• Handling of cash

Responsibilities

• Greet and welcome members to the credit union in a professional manner and provide prompt, efficient service on transactions.
• Provide information about products and policies in person and by phone.
• Respond to emails or electronic requests with professional, prompt service.
• Resolve member problems or direct to the appropriate person for assistance.
• Open new accounts and service existing accounts, including setting up files.
• Handle transfers, loan payments, share withdrawals, CD transactions, and other member requests.
• Process, close, and disburse loans.
• Conduct orientation interviews on credit union services with new members.
• Promote products and services based on member needs and cross-sell as appropriate.

Skills

Empathy

Interpersonal skills

Verbal & written communication

Multitasking

Learning ability

Education

High School diploma

Job description

White Rose Credit Union is seeking a Member Service Representative to greet members, provide information on credit union products, and handle daily transactions both in person and by phone. You will open and service accounts, respond to member inquiries, and support loan processing while promoting products to meet member needs.

Strong communication and multitasking skills are essential. The role requires 6 months to 2 years of member service experience, basic computer skills, and a