ESOC Security Operations Lead

Securitas Security Services USA, Inc.; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Voluntary life and disability

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

We are seeking an ESOC Supervisor in Houston, TX to oversee the Enterprise Security Operations Center and lobby operations. The ideal candidate will lead a nine-person officer team, ensure ESOC functions, and maintain high security and customer service standards in a fast-paced environment.

Strong leadership, ESOC knowledge, and clear communication are essential. This role requires scheduling flexibility and the ability to manage incidents with professionalism and decisiveness.

Qualifications

• Minimum 1 year of security experience required.
• Minimum 1 year of supervisory or leadership experience required.
• High School Diploma or GED required, or willing to obtain GED within 6 months of employment
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and make sound decisions under pressure.
• Strong attention to detail and professionalism.

Responsibilities

• Supervise daily ESOC operations and ensure all security systems are monitored effectively.
• Monitor security incidents and ensure proper escalation procedures are followed.
• Support alarm monitoring, CCTV monitoring, access control, and incident management functions.
• Maintain situational awareness of site security operations and ongoing incidents.
• Ensure accurate documentation of all incidents, reports, and shift activity logs.
• Verify compliance with all client security policies, procedures, and post orders.
• Supervise, lead, and develop a team of nine security officers.
• Conduct training, coaching, and performance management activities.
• Ensure proper staffing coverage for all shifts and operational needs.
• Assist with scheduling and shift adjustments when needed.
• Conduct shift briefings and communicate operational updates.
• Foster a professional, customer-focused security culture.
• Oversee daily lobby security and visitor management activities.
• Ensure employees, visitors, vendors, and contractors are properly processed and compliant with site requirements.
• Support access control procedures and badge management processes.
• Provide a professional and welcoming environment while maintaining security standards.
• Respond to and coordinate security incidents, emergencies, and unusual events.
• Communicate effectively with site leadership, law enforcement, emergency responders, and security personnel.
• Ensure all reports are completed accurately and timely.
• Participate in investigations and follow-up actions as required.

Skills

Leadership

ESOC operations

Communication

Decision making

Team supervision

Customer service

Education

High School Diploma or GED

Tools

Access Control Systems

CCTV Monitoring Systems

Alarm Monitoring Platforms

Incident Reporting Platforms

ESOC/SOC Monitoring Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Windows Operating Systems

Job description

We are seeking an ESOC Supervisor in Houston, TX to oversee the Enterprise Security Operations Center and lobby operations. The ideal candidate will lead a nine-person officer team, ensure ESOC functions, and maintain high security and customer service standards in a fast-paced environment.

Strong leadership, ESOC knowledge, and clear communication are essential. This role requires scheduling flexibility and the ability to manage incidents with professionalism and decisiveness.