Remote SOC Lead & Incident Commander

CTS - IT & Cybersecurity Services; New York (NY); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Commuter Benefits

Long-Term Disability Insurance

Job summary

CTS - IT & Cybersecurity Services is seeking an experienced SOC Supervisor to lead our Security Operations Center operations and drive continuous improvement. The role combines tactical incident command with strategic people leadership in a fast-paced managed services environment.

You will oversee queue health, incident response, and stakeholder communications, while coaching SOC staff and ensuring higher standards of quality and process governance.

Qualifications

• 5+ years of experience in Security Operations, Incident Response, or Cybersecurity Operations.
• 2+ years in a leadership/supervisory role within a SOC or similar environment.
• Experience with SOC tooling such as SIEM, SOAR, EDR/XDR, ticketing systems, and case management platforms.
• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field preferred.
• Industry certifications such as Security+, CySA+, GCIH, GCIA, CISSP, or equivalent preferred.

Responsibilities

• Oversee daily SOC operations and monitor queue health and SLA performance.
• Act as Incident Commander during critical security incidents and coordinate communications with customers and executives.
• Lead, coach, and develop SOC staff; manage shift schedules and on-call rotations.
• Conduct QA reviews of tickets and ensure audit-ready documentation.
• Enforce use of playbooks, SOPs, and standardized workflows; drive process improvements.

Skills

Leadership

Incident command

SOC workflows

Queue management

Stakeholder communication

QA/documentation

Playbook governance

SOAR/automation

KPI reporting

Performance management

Education

Bachelor's degree in Cybersecurity/IT/CS

Job description

CTS - IT & Cybersecurity Services is seeking an experienced SOC Supervisor to lead our Security Operations Center operations and drive continuous improvement. The role combines tactical incident command with strategic people leadership in a fast-paced managed services environment.

You will oversee queue health, incident response, and stakeholder communications, while coaching SOC staff and ensuring higher standards of quality and process governance.