ESOC Supervisor

Securitas Security Services USA, Inc.; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Voluntary life and disability

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

We are seeking an ESOC Supervisor in Houston, TX to oversee the Enterprise Security Operations Center and lobby operations. The ideal candidate will lead a nine-person officer team, ensure ESOC functions, and maintain high security and customer service standards in a fast-paced environment.

Strong leadership, ESOC knowledge, and clear communication are essential. This role requires scheduling flexibility and the ability to manage incidents with professionalism and decisiveness.

Qualifications

• Minimum 1 year of security experience required.
• Minimum 1 year of supervisory or leadership experience required.
• High School Diploma or GED required, or willing to obtain GED within 6 months of employment
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and make sound decisions under pressure.
• Strong attention to detail and professionalism.

Responsibilities

• Supervise daily ESOC operations and ensure all security systems are monitored effectively.
• Monitor security incidents and ensure proper escalation procedures are followed.
• Support alarm monitoring, CCTV monitoring, access control, and incident management functions.
• Maintain situational awareness of site security operations and ongoing incidents.
• Ensure accurate documentation of all incidents, reports, and shift activity logs.
• Verify compliance with all client security policies, procedures, and post orders.
• Supervise, lead, and develop a team of nine security officers.
• Conduct training, coaching, and performance management activities.
• Ensure proper staffing coverage for all shifts and operational needs.
• Assist with scheduling and shift adjustments when needed.
• Conduct shift briefings and communicate operational updates.
• Foster a professional, customer-focused security culture.
• Oversee daily lobby security and visitor management activities.
• Ensure employees, visitors, vendors, and contractors are properly processed and compliant with site requirements.
• Support access control procedures and badge management processes.
• Provide a professional and welcoming environment while maintaining security standards.
• Respond to and coordinate security incidents, emergencies, and unusual events.
• Communicate effectively with site leadership, law enforcement, emergency responders, and security personnel.
• Ensure all reports are completed accurately and timely.
• Participate in investigations and follow-up actions as required.

Skills

Leadership

ESOC operations

Communication

Decision making

Team supervision

Customer service

Education

High School Diploma or GED

Tools

Access Control Systems

CCTV Monitoring Systems

Alarm Monitoring Platforms

Incident Reporting Platforms

ESOC/SOC Monitoring Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Windows Operating Systems

Job description

Location: Houston, TX

Pay Rate: Competitive, Based On Experience

Schedule

• Monday – Thursday: 10:00 AM – 6:00 PM


• Friday: 8:00 AM – 4:00 PM

Position Type: Full-Time

Position Summary

We are seeking a professional, dependable, and experienced ESOC Supervisor to oversee daily operations of the Enterprise Security Operations Center (ESOC) and facility lobby operations in Houston, TX.

This position is responsible for supervising a team of nine security officers while ensuring all ESOC functions, lobby operations, access control procedures, incident response activities, and customer service expectations are executed at the highest level.

The ideal candidate possesses strong leadership abilities, a solid understanding of ESOC/SOC operations, excellent communication skills, and the ability to function effectively in a fast-paced security environment.

Essential Duties And Responsibilities

ESOC Operations

• Supervise daily ESOC operations and ensure all security systems are monitored effectively.


• Monitor security incidents and ensure proper escalation procedures are followed.


• Support alarm monitoring, CCTV monitoring, access control, and incident management functions.


• Maintain situational awareness of site security operations and ongoing incidents.


• Ensure accurate documentation of all incidents, reports, and shift activity logs.


• Verify compliance with all client security policies, procedures, and post orders.

Leadership & Team Management

• Supervise, lead, and develop a team of nine security officers.


• Conduct training, coaching, and performance management activities.


• Ensure proper staffing coverage for all shifts and operational needs.


• Assist with scheduling and shift adjustments when needed.


• Conduct shift briefings and communicate operational updates.


• Foster a professional, customer-focused security culture.

Lobby Operations

• Oversee daily lobby security and visitor management activities.


• Ensure employees, visitors, vendors, and contractors are properly processed and compliant with site requirements.


• Support access control procedures and badge management processes.


• Provide a professional and welcoming environment while maintaining security standards.

Incident Response

• Respond to and coordinate security incidents, emergencies, and unusual events.


• Communicate effectively with site leadership, law enforcement, emergency responders, and security personnel.


• Ensure all reports are completed accurately and timely.


• Participate in investigations and follow-up actions as required.

Minimum Qualifications

• Minimum 1 year of security experience required.


• Minimum 1 year of supervisory or leadership experience required.


• High School Diploma or GED required, or willing to obtain GED within 6 months of employment


• Strong written and verbal communication skills.


• Excellent organizational and multitasking abilities.


• Ability to work independently and make sound decisions under pressure.


• Strong attention to detail and professionalism.

Preferred Qualifications

• Prior ESOC, SOC, GSOC, Command Center, Dispatch, or Security Operations Center experience.


• Experience supervising security personnel in a corporate or campus environment.


• Knowledge of access control systems, CCTV systems, and alarm monitoring platforms.


• Experience with incident management and reporting systems.


• CPR, AED, and First Aid certifications preferred.

Technical Skills

Candidates should be proficient with:

• Microsoft Word


• Microsoft Excel


• Microsoft Outlook


• Microsoft Teams


• Windows Operating Systems


• Access Control Systems


• CCTV Monitoring Systems


• Incident Reporting Platforms


• ESOC/SOC Monitoring Tools

Schedule Flexibility

While The Standard Schedule Is

• Monday – Thursday: 10:00 AM – 6:00 PM


• Friday: 8:00 AM – 4:00 PM

The ESOC Supervisor must occasionally be willing to adjust their schedule to support operational needs, including:

• Overnight shifts


• Weekend coverage


• Emergency staffing situations


• Training and team support activities

What We're Looking For

• Strong leadership and supervisory skills


• Knowledge of ESOC/security operations


• Exceptional attention to detail


• Strong customer service and communication skills


• Sound judgment and critical thinking abilities


• Professionalism in all situations


• Ability to effectively manage multiple priorities


• Commitment to supporting the success of the entire security team

Why Join Us?

• Stable leadership position


• Professional corporate security environment


• Opportunity to lead a dedicated security team


• Career growth and advancement opportunities


• Exposure to advanced security technologies and ESOC operations

Security Guard / Securitas Security/ Houston, tx / TXDPS License # B00100

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan


• Employer-provided medical and dental coverage


• Company-paid life insurance


• Voluntary life and disability insurance


• Employee assistance plan


• Securitas Saves discount program


• Paid holidays


• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.