GSOC Lead Operator - Security & Incident Response

Allied Universal; Houston (TX); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Smart Tools access to shifts

Career growth and training

Retirement and health benefits

Perks program discounts

Job summary

Allied Universal is hiring a GSOC Lead Operator in Houston. The senior on shift will support the GSOC Account Manager and ensure daily operations meet procedures. The role emphasizes leadership, incident response, access control, and effective communication across shifts.

Position is full-time with a pay rate of $24.40 per hour. Candidates should have a HS diploma, security-related licenses preferred, and willingness to undergo background checks and drug testing.

Qualifications

• Customer service experience preferred.
• Alarm panel experience preferred.
• Comfortable using a computer or tablet is preferred.
• State/county/city security license preferred.
• Access control and badge experience preferred.

Responsibilities

• Provide customer service to tenants, visitors, and contractors following site policies and emergency procedures.
• Respond to incidents calmly and communicate observations to appropriate personnel.
• Perform regular patrols of the property to deter unauthorized activity.
• Monitor access points and visitor activity per site procedures and document observations.
• Complete reports and maintain accurate logs, coordinating with Allied Universal leadership as needed.

Skills

Customer service

Alarm panel experience

Computer literacy

Driver's license

Education

High School Diploma or equivalent

Job description

Allied Universal is hiring a GSOC Lead Operator in Houston. The senior on shift will support the GSOC Account Manager and ensure daily operations meet procedures. The role emphasizes leadership, incident response, access control, and effective communication across shifts.

Position is full-time with a pay rate of $24.40 per hour. Candidates should have a HS diploma, security-related licenses preferred, and willingness to undergo background checks and drug testing.